Four Seasons
Posted
CORE Agent
About the job
Join Our Team
Core Agent
An exciting opportunity awaits you at the Four Seasons Resort Nevis! As the first and longest standing Caribbean resort in the Four Seasons Hotels and Resorts portfolio, we are looking for dynamic team members to join us at this iconic property. Four Seasons Resort Nevis is seeking an Core Agent with a passion for excellence and great enthusiasm in providing exceptional service standards. Come be a part of our tradition of more than 30 years of authentic Caribbean hospitality.
Four Seasons Resort Nevis is located on the western coast of the Caribbean island of Nevis, sister island to St. Kitts, and the birthplace of U.S. Founding Father Alexander Hamilton. A place where love and harmony is ever-present, Nevis is a spirited and soulful haven, where both serenity and adventure can be pursued endlessly. Our island home is beaming with natural beauty, from the green summit of Nevis Peak down to the sugar-soft sand of Pinney’s Beach. And our recently renovated resort offers 189 spacious rooms and suites, more than 83 luxurious villas, world class dining with seven distinct restaurants and bars, a championship golf course, an award-winning tennis program, a serene Garden of Eden-like spa and much, much more.
The Four Seasons Resort Nevis is looking for suitable qualified applicants to fill the position of Core Agent The successful candidate will report to the Core Reservations Manager.
Four Seasons Hotels and Resorts has been ranked FORTUNE magazine’s 100 Best Companies to Work every year since 1998.
Core Agents sell the resort and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.
ESSENTIAL FUNCTIONS:
Skills and Abilities
Key Competencies:
Consistently demonstrates the following employee behaviours to:
All applicants must hold valid Work Authorization for St. Kitts & Nevis
We look forward to receiving your application!
Core Agent
An exciting opportunity awaits you at the Four Seasons Resort Nevis! As the first and longest standing Caribbean resort in the Four Seasons Hotels and Resorts portfolio, we are looking for dynamic team members to join us at this iconic property. Four Seasons Resort Nevis is seeking an Core Agent with a passion for excellence and great enthusiasm in providing exceptional service standards. Come be a part of our tradition of more than 30 years of authentic Caribbean hospitality.
Four Seasons Resort Nevis is located on the western coast of the Caribbean island of Nevis, sister island to St. Kitts, and the birthplace of U.S. Founding Father Alexander Hamilton. A place where love and harmony is ever-present, Nevis is a spirited and soulful haven, where both serenity and adventure can be pursued endlessly. Our island home is beaming with natural beauty, from the green summit of Nevis Peak down to the sugar-soft sand of Pinney’s Beach. And our recently renovated resort offers 189 spacious rooms and suites, more than 83 luxurious villas, world class dining with seven distinct restaurants and bars, a championship golf course, an award-winning tennis program, a serene Garden of Eden-like spa and much, much more.
The Four Seasons Resort Nevis is looking for suitable qualified applicants to fill the position of Core Agent The successful candidate will report to the Core Reservations Manager.
Four Seasons Hotels and Resorts has been ranked FORTUNE magazine’s 100 Best Companies to Work every year since 1998.
Core Agents sell the resort and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.
ESSENTIAL FUNCTIONS:
- Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines.
- Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.
- Properly code all said reservations as to the rate type, source, travel agent, etc.
- Recite all information regarding hotel facilities, hours of operation, key personnel, special activities and functions in the hotel.
Skills and Abilities
- Reading, writing and oral proficiency in the English language.
- Basic computing knowledge & telephone skills, to organize and keep proper filing system.
- Able to work on shifts, weekend and public holidays.
Key Competencies:
Consistently demonstrates the following employee behaviours to:
- “Start with The Heart” by being caring and compassionate, aware and present and recognizing confidently
- “Master Your Craft” by constantly learning, delivering with passion and being a brave problem solver
- “Be You” by being genuinely yourself, honest and reliable and a committed team player
All applicants must hold valid Work Authorization for St. Kitts & Nevis
We look forward to receiving your application!
- Department: Customer Service
