Director of Conference Services

Director of Conference Services – Four Seasons Resort Tamarindo

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

The upcoming Four Seasons Resort Tamarindo in Jalisco, Mexico rests on 3,000 acres of a protected natural reserve on the Pacific Coast of Mexico. Most of its 155 rooms will boast exceptional panoramic views of the Pacific Ocean, enveloped by the surrounding jungle and lush golf course.

Four Seasons Resort Tamarindo is heartily committed to showcasing the very best of Mexican Art, Culture and Nature. The local community and their warmth are a key component of our guest experience and our Director of Conference Services will imbue a passion for this destination and the Culture.

Be You:

The Director of Conference Services will demonstrate the following key characteristics:

• Ability to communicate clearly and openly creating an atmosphere of mutual trust and teamwork.
• Demonstrates superior knowledge of negotiation, organization, delegation & work under pressure.
• Proven interpersonal skills with a track record of successful client interactions.

Master Your Craft:

The Director of Conference Services oversees all aspects of a profit and service driven Catering and Conference Services Department

Desired Skills and Experience:

• Minimum 3 years management experience in leading a team in a comparable role .
• Demonstrate adaptability to live in a remote location.
• Excellent English and Spanish (Preferred) language.
• Maintaining and monitoring the accuracy and effectiveness of all written communications. These include but are not limited to: Banquet Event Orders, Resumes, Daily Events Report, Delphi Input Standards, and Guest at Leisure Reports.
• Review for accuracy and assign to the Conference Services Manager all booking turnovers from the Sales Department.
• Prepare with analysis the Catering and Conference Services weekly 3-Month financial forecast, month end financial summaries, and contribute to the annual Marketing Plan and Budget.
• Complete periodic audits of the Account and Booking Data in Delphi, to include but not exclusive to Conflict Report, Account Traces, Post Conference Reports.
• Evaluate current sales practices and make recommendations to maximize the profitability of the Catering and Conference Services resources.
• Oversee the quarterly administration and seek new ways to motivate and maximize revenues with the Catering and Conference Services Incentive plans
• Finalize the requirements of personally booked or assigned Catering and Conference Services bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
• Supervise the execution of banquet events. Review all function space with banquet manager and when necessary, head house attendant. Ensure satisfaction of client at the outset of all events. Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel.
• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Marketing and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
• Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings.
• This position plays an important role on group site inspections.
• Conduct performance evaluations and mentor Conference Service Manager, and Administrative Assistants to develop and prepare Managers and Staff for future promotion and possible transfer within Four Seasons.
• Facilitate and monitor training, recommend the hiring, terminating, or disciplining of any Catering or Conference Services employee.

Connect with us…Join Our Team

Work on a team that is built on mutual respect, collaboration, and focuses on excellent results. Four Seasons provides employees with the same level of care that we expect to be shared with our guests