Director of Residences

FS One Dalton- Watch Video  

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod. 

 

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s   

Four Seasons One Dalton & Private Residences

Sweeping, unobstructed views reveal the classic New England landscape in every direction from the Charles River to Boston Harbor to the Berkshire and White Mountains and Cape Cod shores.  170 residences, 211 rooms and 1 dynamic team to cater to guests’ and residents’ every whim. 

Opportunity

The Four Seasons One Dalton is seeking an experienced Director of Residences.  The Director of Residences will provide strategic leadership and management for all aspects of the residential operation.  The ideal candidate is someone who enjoys connecting with both guests and employees alike, who is passionate about providing exceptional service and can inspire others to offer great service.  They will need to have the ability to connect and cater to discerning individuals.

Position Description:  Provide leadership and management for all aspects of the residences operation.

Responsibilities Include (but are not limited to):

• Attend and participate in all Planning Committee meetings and events. ·
• Conduct regular tours of the residences and make recommendations for changes as well as note deficiencies and ensure corrective action is taken. ·
• Meet on a regular basis with all managers, supervisor, and non-management employees. ·
• Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager. ·
• Assist in ensuring that all areas of the residences are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner. ·
• Ability to develop, with the aid of key personnel, strategies and programs to ensure attainment of the residential goals and objectives. ·
• Ability to prepare a comprehensive annual operating profit plan, for all departments in the residential operation with addendum plans for maintenance, repair, sanitation energy conservation and uniform replacement. ·
• Capable of preparing a capital expenditure plan/reserve study plan. ·
• Ability to prepare quarterly staffing development succession plan and salary administration plan.

Professional Qualifications:

Professional property management certification such as IREM or CAI or similar preferred.

3-5 years of property management experience and work authorization for employment in the United States.

Education

University Bachelor’s Degree, Business, Finance or Real Estate Management preferred.

Responsibilities will include

• Coordinate and manage the day-to-day operations of the residential entity.
• Lead a team of Four Seasons professionals.
• Develop and enforce residential service and product quality standards.
• Ensure all Four Seasons residential Policies and Procedures are developed and implemented.
• Discuss and explain residential budgets for all relevant entities.
  
  Who We Look For:  
  
  We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do. 
  
  At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you'll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional service and creating unforgettable experiences.  
  
  If you're looking for a challenging and rewarding career in hospitality, and are passionate about delivering exceptional service to our guests, we'd love to hear from you.  
  
  Visa Requirements:  
  
  Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.  
  
  Some Benefits Four Season Employees enjoy: 
  
  
  • FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days 
    
    
  • 401(k) Retirement Matching Plan 
    
    
  • Ability to experience our hotels as a guest through the Employee Travel program 
    
    
  • Highly competitive salaries and incentives 
    
    
  • Educational assistance programs, as well as in-house training workshop for all employees.  
    
    
  • Complimentary Life insurance
    
    
  
  
  
  • Vacation & Paid Sick Time Off 
    
    
  • Complimentary Employee Meals 
    
    
  • And much more! 
    
    
  
  
  We look forward to receiving your application!  
  
  ******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ****** 
  
  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf