F&B GRO

Greet and Welcome Guests: Provide a warm and friendly welcome to guests as they arrive at the restaurant, assist with coats, and escort them to their tables.

Reservation Management: Manage reservation inquiries, take bookings, and maintain an organized record of reservations. Ensure that the seating plan is optimized for efficient service.

Seating Arrangements: Ensure that guests are seated at appropriate tables and in accordance with their preferences whenever possible. Handle any special seating requests or arrangements.

Menu Presentation: Present menus to guests, provide information about daily specials, and answer questions regarding the menu items. Be knowledgeable about the restaurant's offerings.

Communication: Act as a liaison between guests and the restaurant staff, conveying special requests or dietary restrictions to the kitchen and servers. Keep guests informed about waiting times and any delays in service.

Assist with Service: Provide assistance to the serving staff during busy periods, such as refilling water glasses, clearing plates, and ensuring guest needs are met promptly.

Maintain Cleanliness: Ensure that the host/hostess station and waiting area are clean and organized. Monitor the cleanliness of tables and seating areas.

Guest Satisfaction: Address any guest concerns or complaints, striving to resolve issues to their satisfaction and report feedback to the restaurant management.

Upselling: Promote special promotions, drinks, and desserts to increase revenue and enhance the dining experience.

Closing Procedures: Assist in closing the restaurant, which may include organizing reservations for the next day, coordinating with the kitchen and service staff, and ensuring a smooth transition between shifts.