Guest Experience Agent

Join Our Team

The Guest Experience Agent is an integral part of the Guest Experience Team whose main objective is to ensure our guests are well looked after from the start. As the first and last impression of the Hotel, this high profile department carries a special responsibility. They respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.  They handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

We are looking for individuals who have a knowledge of Front Desk Operations with good communication skills. Speaking, writing and reading English is required. Positive attitude and willing to learn is must. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays. A minimum of one year of previous Front Office experience is required.

The Surf Club

 From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club, an oceanfront destination bringing a new era of glamour elevated with chic dining, a palm-fringed Champagne Bar, and a world-class spa. The Surf Club has always been a place of imagination and possibility, it turned experiences into memories, and this is what we continue to pursue daily with every guest that crosses our historic doors. We say, Luxury is our LOVE language, and if you are passionate about delivering luxury whilst creating memorable experiences this is the right place for you. Four Seasons offers competitive benefits including Free medical insurance, basic dental insurance as well as vision benefits for all qualifying employees.

The Hotel and Residences

Four Seasons Hotel and Residences at The Surf Club is situated on nine acres of oceanfront gardens, palm stands and pathways. Designed by Pritzker Prize-winning architect Richard Meier, two transparent 12-story residential buildings, an intimate 77-room Four Seasons Hotel with interiors by Parisian designer Joseph Dirand, incorporate the historic 1930 Russell Pancoast-designed The Surf Club, preserving its legendary past. Combining luxury and legendary Four Seasons service and tailoring it to match the understated elegance of this seaside location, Four Seasons Hotel and Residences at The Surf Club will cater to guests’ and residents’ every whim, whether they are lounging in a poolside cabana or dining with unimpeded vistas of the ocean.

Service Culture

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Four Seasons Hotels and Resorts has been ranked in the Fortune '100 Best Companies to Work For’ every year since 1998…join our team and discover why.

Benefits Four Seasons Surf Club Employees Enjoy

• Competitive Salary & Wages
• Complimentary Medical, Dental and Vision insurance
• 401(k) Retirement Plan
• Complimentary Parking
• Paid Time Off and Holiday Pay
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms Complimentary
• Employee Meals
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and complimentary medical, vision and dental insurance for qualifying employees*
• …And so much more!

Candidates must have valid work authorization for the U.S. Internal Four Seasons Management Employees outside of the US may qualify for an L1 Visa. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts     

https://www.facebook.com/FourSeasonsJobs    

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf