Guest Recognition Specialist

FS One Dalton- Watch Video  

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

  https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

The Opportunity:

Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston! 

We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Reservations team as a Guest Recognition Specialist!

Responsibilities Include (but are not limited to):

• Ability to work, weekend, nights and holidays.
• Review all guest reservations and profiles daily to prepare for arrivals, using the pre-arrival screen in Opera.  Arrivals preparation lead time is a minimum 2 days ahead of arrival date. Review includes: 
• Global notes and preferences which may have been updated by another hotel and need to be incorporated for this stay.
• Copying ‘global’ preferences and notes to the PMS profile to ensure current accuracy.
• Action preferences by creating departmental notes and traces to notify the department. 
• Action guest preferences for Incognito or PR profiles ensuring proper profile management of the of the corresponding PR/Incognito profile. 
• Merge duplicate profiles for arriving guests ensuring the Webmaster profile is maintained as the master when applicable.

Required Qualifications and Skills:

• Requires reading, writing and oral proficiency in the English language.
• Must be able to work all shifts including AM, PM, weekends and holidays.
• Must be fluent in English.
• Legal work authorization for employment in the United States required.
• Excellent interpersonal and communication skills, both in person and by telephone.
• Excellent and unwavering customer service

Preferred Qualifications and Skills:

• Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency.
• 2-3 years’ experience in a similar role
• Previous Hotel/Resort experience in Reservations or Front Office is strongly preferred.

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you'll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional service and creating unforgettable experiences. 

If you're looking for a challenging and rewarding career in hospitality, and are passionate about delivering exceptional service to our guests, we'd love to hear from you.

Visa Requirements:

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Some Benefits Four Season Employees enjoy:

• FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
• 401(k) Retirement Matching Plan
• Ability to experience our hotels as a guest through the Employee Travel program
• Highly competitive salaries and incentives
• Educational assistance programs, as well as in-house training workshop for all employees.
• Complimentary Life insurance
• Vacation & Paid Sick Time Off
• Complimentary Employee Meals
• And much more!

We look forward to receiving your application! 

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf