Hostess

Basic Function:

• Hostess position in the food and beverage service

Role and Responsibilities

• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
• Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
• Seat guests promptly at a table pre-set for the number in the party and according to guest preference
• Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule

Departmental

• Ensures the host desk is ready with required equipment.
• Takes responsibility of maintaining the guest profile, contact details and their preferences
• Is familiar with beverage and food menu menu
• Provides genuine hospitality and recognition
• Engage in guest interaction in a sensitive and appropriate manner; anticipates guest needs and takes ownership of guests simple requests

Specific responsibilities and task

General

• Adheres to the hotel’s code of conduct and grooming standards
• Actively participates in briefing and meetings
• Maintains a clean and orderly work area and promotes a safe working environment

Departmental

• Should have the complete details of guests dinning in the restaurant like resident or walk in, celebrating any occasion, etc
• Should have a proper floor plan with awareness of tables available
• Should ensure to have the tables ready as per the reservation of the day
• Should inform the server about the dietary restrictions if known during the time of reservation
• Bid farewell the guests while they are leaving
• Should help the fellow servers with misen place and restaurant setup after the operation hours or whenever necessary

Appropriate manual/policy and procedure:     

• Four seasons service culture standards
• Four seasons core standards

General

Front and lobby areas

Problem resolution

Heart of the house/employee dinning

Staff locker rooms

Compliance policies

1.Confidential, privacy and proprietary data statement

2.Policy against harassment

3.Electronic system policy

                                                                               

Experience:                                                          

• Has to have 6-12 months of relevant experience in a 5-star hotel/resort
• Possesses excellent English,math and psychometric abilities
• Possesses guest PR skills and personal flair
• Has undergone basic training in food and beverage knowledge