Lead Host/ess

We are hiring! Come join our award winning team as a Lead Host for TRUSS and AURO!!

BASIC PURPOSE:  Point of Contact for all Host duties.  Work closely with Restaurant and Culinary Managers to organize the seating patterns for TRUSS and AURO. 

Greet, welcome and bid farewell to guests as the first and last person guests interact with. Seat guests while coordinating guest reservations and manage the restaurant flow to ensure correct pacing.  Respond to inquiries and interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

ESSENTIAL FUNTIONS:

• Organize daily reservations in Open Table and double check all reservations for accuracy.
  
  
• Check Restaurant emails and phone messages- Respond accordingly with urgency.
  
  
• Respond to any CHAT F&B Reservation that are outstanding.
  
  
• Work closely with GOLDEN APP to update any ELITE / Guest requests.
  
  
• Confirm Reservations for today – towards 72hours out.
  
  
• Answer reservation lines during office time. Respond to Guest inquiries about special occasions and cake orders.
  
  
• Ensure that all menus are printed with the latest Chefs changes and ensure daily supply.
  
  
• Organize menu inventory paper and req accordingly.
  
  
• Forward PDR large enquires to F&B marketing coordinator.
  
  
• Seat guests promptly at a table pre-set for the number in the party and according to guest preference and service sequence and standards.
  
  
• Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards. 
  
  
• Use the available software to manage the restaurant capacity and guest profiles while communicating these to the Restaurant and Management Team.
  
  
• Answer telephones and emails according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
  
  
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
  
  
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
  
  
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. 
  
  
• Work harmoniously and professionally with co-workers and supervisors.
  
  

NON-ESSENTIAL FUNCTIONS:

Complete special projects (menu changes, signage, etc) as instructed.  Ensure proper table set-up and make minor adjustments as needed.  Take guests orders. Plate and prepare food items.  Perform other tasks or projects as assigned by management. Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.

KNOWLEDGE AND SKILLS:

Education:

• High School education or equivalent experience.
  
  

Experience:

• Six to twelve months of restaurant, food and beverage, or equivalent experience is required.
  
  
• Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
  
  

Skills and Abilities:

• Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts.
  
  
• Ability to carry and balance a tray. Ability to accurately process cash and credit card transactions.
  
  
• Ability to multi-task in a high volume and demanding environment.
  
  
• Strong computer skills
  
  
• Strong problem solving skills, ability to handle difficult situations and guests.
  
  
• Requires reading, writing and oral proficiency in the English language
  
  
• Valid driver’s license and clean driving record
  
  

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

To apply internally please click here: Four Seasons Napa Valley Internal Application

About the company

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees.  Our employee-centric approach will have you feeling like family in no time!

Benefits & Compensation Information Four Seasons Resort and Residences Napa Valley employees can enjoy:

• Hourly: $23.90
  
  
• Competitive Salary & Benefits
  
  
• Cigna medical and dental benefit options
  
  
• 8 weeks of New Parental Leave Pay
  
  
• Excellent Training and Development opportunities
  
  
• Complimentary accommodation at other Four Seasons Hotels and Resorts
  
  
• Complimentary Employee Meals
  
  
• 401k Retirement Plans
  
  

To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.

FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com .

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website:  Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf