Onyx Server

Four Brand Promise:    

At Four Seasons, life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.     

Our Promise to You:    

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.      

What Makes Us Unique:    

Four Seasons Hotel Westlake Village is a Southern California oasis, set between the bustle of Los Angeles and Santa Barbara’s wine country, just north of Malibu’s famed beaches. It’s here where recreation, rolling hills, and southern California’s best climate meet a wealth of resort-style amenities, recreation, wellness, and culinary experiences to relax, reconnect, recharge and renew.  

What We Expect:    

Job duties include but are not limited to:   

• Describe the selection of food and beverage menu items to guests by offering interesting and vivid descriptions of the each item’s origin, taste, and preparation methods; communicate guest orders, including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.  
  
  
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. 
  
  
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals. 
  
  
• Breakdown, clean and set-up of tables, buffets, and food stations. 
  
  
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Impact.
  
  
• Work harmoniously and professionally with co-workers and managers. 
  
  
• Checking that all staff side-work has been completed at the end of shift.
  
  
• Hand-over procedures at end of shift.
  
  
• Ability to handle and address basic guest concerns.
  
  
• Conduct standards training plans on a regular basis.
  
  
• Ability to lead pre-shift meetings.
  
  
• Ensure orientation and training is complete by new employees.
  
  
• Co-facilitate monthly department meetings.
  
  
• Ensuring department is fully stocked with supplies and equipment.
  
  
• Give feedback in appropriate manner to staff members performing below standard.
  
  

Ideal Candidate Will Have:   

• Two years previous experience in a luxury Food and Beverage outlet
  
  
• Excellent reading, writing and oral proficiency in the English language.
  
  
• The ability to carry and balance a tray with multiple items.
  
  
• The ability to accurately process cash, room charges and credit card transactions.
  
  
• The ability to have strong communication skills between customers and co-workers.
  
  

We Offer:    

• Hourly Rate $15.50
  
  
• 401K Retirement savings plan    
  
  
• Employee Assistance Program    
  
  

• Investment in your Wellbeing    
  
  
• Life Insurance    
  
  
• Complimentary Room nights and discounted rates     
  
  
• Free meals and on-site parking    
  
  
• Training programs, tuition reimbursement    
  
  

• Growth & Development opportunities    
  
  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf