Reservations Agent

For more than 60 years, diversity, inclusion and belonging (DIB) have been part of our cultural network in the Four Seasons and underline how we do business every day. Our guests and employees come from all parts of the world so we ensure each of them are welcomed, understood and feel at home with us. Our commitment is to treat all with dignity and respect. That is why we in the Czech Republic are working to create an inclusive environment where diverse backgrounds, opinions and experiences are valued and each and every one of our employees feels that they belong and can reach their potential. Our employees are the key to our success.

We are a human brand.  We are a culture brand. We are Four Seasons.

We are the world’s leading operator of luxury hotels and resorts currently managing more than 120 properties worldwide.

Four Seasons Hotel Prague is looking for a talented Reservations Agent to join our creative and dynamic Sales and Marketing team.

About our Priorities as an Employer

• Recruiting and keeping top talent
• Enabling employee growth
• Improving the employee experience
• Establishing a feedback culture
• Nurturing respectful communication
• Fostering diversity, equity and inclusion

About the Job

Your role will be to assist FS customers in the planning and booking aspect of their vacation, stay or visit. You will support guests/Travel agents/3rd parties on the phone, via email, online or combination of all. You will answer customers’ questions, make accommodation suggestions and book rooms, restaurant tables and spa treatments. Core Agent also answers and directs phone calls, chat conversations as well as utilizing HotSOS in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying to all Four Seasons’ policies.

About You

You will be ideally a professional who is warm, hospitable, organized, driven with a great communication style appealing to our guests and employees.  You will be a central part of the Sales and Marketing Team whose main objective is to ensure our guests have a unique and memorable experience. Love for our capital city and the Czech Republic will definitely help you to actively sell and promote all the services offered.

Qualifications in detail:

• Previous experience in a hotel or guest facing luxury environment is a plus.
• Positive attitude, creativity, resourcefulness, detail-orientation, service-oriented mindset.
• Excellent interpersonal skills and personal presentation.
• Outstanding communications skills and command of the English language are essential. Czech or any other language is an advantage but not mandatory.
• Guest centricity and understanding the importance of guest’s preferences.
• Ability to work under pressure in a fast-paced environment.
• Flexible schedule with the ability to work all types of shifts, weekends and holidays.
• Working computer skills and knowledge including but not limited to Excel, Word, Internet and Opera.
• Must have EU work authorization.

What to Expect

This position is offered for a definite period of time of 12 months with a possible unlimited extension based on your performance. Your trial period will be 3 months. Feedback is a key; therefore, you will be asked to give your feedback on regular basis and you will also have an informal chat with your manager and trainer.

FS Prague People value a culture of unique personal contribution and strive for the excellence. We value an open and transparent communication and working in a psychologically safe environment. We enjoy the common goal to make us always better and stronger. And we love to have fun together.

We want people engaged, committed with a creative and open mindset and a strong sense of responsibility. We want people who enjoy to serve the others.

We hire for the attitude not for the skills.

Benefits Include

• Passionate team with lots of fun
• Competitive remuneration
• Excellent Training and Development opportunities
• Discover the world with attractive employee rates at Four Seasons Hotels worldwide
• Complimentary Employee Meals and laundry/dry cleaning
• Employee benefit cafeteria system

Jobs at Four Seasons LTD