Reservations Agent - Full Time

JOIN FOUR SEASONS RESORT HUALĀLAI 

Nestled along the legendary Kona-Kohala Coast of Hawai`i Island, Hualālai is a Hawaiian destination practicing traditions that have been passed down from generations before us. Here, the beauty of its natural resources are showcased, tropical and indigenous plants embrace the walkways. The spirit of hospitality is all around you as our people share the true essence of aloha. 

All of the richness of the Hualālai experience comes from the gracious people who work here. They are our treasured “Ambassadors of Aloha” – the embodiment of Hawaiian hospitality- and our greatest Asset. 

RESERVATIONS AGENT 

The Four Seasons Resort Hualalai is looking for a Reservations Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Reservations Agents have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. 

WHAT YOU’LL DO 

• Capture sales from in-coming reservations calls and coordinate details of each reservation.  
  
  
• Run daily reports for Reservations department, operational departments, Sales & Marketing, General Manager & Department Head. 
  
  
• Answer General Reservations e-mails, retrieve and distribute mail and process brochure requests. 
  
  
• Handle guest complaints in accordance with Four Seasons policy. 
  
  
• Process WRO, Trust, Internal Reservations, and FIT reservations. 
  
  
• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations. 
  
  
• And More! 
  
  

WHAT TO BRING 

• Three to twelve months of previous Reservations and/or Front Office experience required or High Volume Call Center. 
  
  
• Successful candidate must possess legal work authorization in United States 
  
  
• Ability to accurately read and work with computer systems. 
  
  

• Strong Customer Service skills     
  
  
• Preferred bilingual skills in reading, writing, and speaking additional language(s); Japanese highly desired 
  
  

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: 

• An on-site Physical Therapist  
  
  
• 24-hour access to Indoor and Outdoor Gym 
  
  
• Holiday, Vacation & Sick pay 
  
  
• Robust Benefit Plan 
  
  
• Company Match 401K Plan 
  
  
• Laundered Employee Uniform 
  
  
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana 
  
  
• Complimentary stays at Four Seasons Worldwide 
  
  
• Training and Development Opportunities 
  
  
• Employee Recognition Programs 
  
  

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:  

Facebook: https://www.facebook.com/FourSeasonsResortHualalai  

Instagram: https://www.instagram.com/fshualalai/  

Twitter: https://twitter.com/FSHualalai  

We look forward to receiving your application!  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf