Resort Assistant Manager

Be a part of something truly special! Join the pre-opening team of Four Seasons Cabo San Lucas at Cabo Del Sol as Resort Assistant Manager.  On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor, ideally located between Cabo San Lucas and San José del Cabo.  In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.” This ultra-luxury ocean-front resort will include 96 beautifully appointed guestrooms and 61 Residences,  Amenities will include three restaurants, five bars, three pools, an open-air fitness center designed by celebrity trainer Harley Pasternak, Spa with ten treatment rooms and relaxation oasis, and The Clubhouse.  The Clubhouse is perched above the resort with sweeping Ocean views, and it is being designed as THE place to host spectacular weddings and events for up to 250 people.  It will feature and event lawn for ceremonies, an indoor/outdoor ballroom, living room space for entertaining, and a bridal suite.  

Target hire date: December 2023

The management level for this position is:  

Operations – Assistant Department Head with local package  

The role of the Resort Assistant Manager 

The Resort Assistant Manager oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. 

The Resort Assistant Manager also directs staff that performs the following duties and will also perform these duties on their own: 

·         Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.

·         Checks guest out of the hotel, preparing and explaining the bill. 

·         Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Knowledge and Skills  

·         At least 2~3 years of relevant work experience in Luxury Hotel.  

·         Self-driven and a strategic resourcing professional.  

·         Able to work independently and under pressure in a fast pace working environment.  

·         Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills.  

·         Good command of both written and spoken Spanish and English.  

·         Requires ability to operate computer equipment and hotel computer systems.  

·         Great organizational skills   

·         Attention to detail   

·         Able to multitask and prioritize workload and projects simultaneously and efficiently.  

Essential Functions  

·         Manages the staff at the Front Desk. 

·         Interviews, trains and schedules the staff. 

·         Conducts Performance Evaluations and disciplines staff when needed.

·         Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.

·         Assures that all financial and credit procedures are followed.  Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.

·         Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.

·         Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

·         Checks guest in and out in an efficient and friendly manner, using guest name whenever possible.  Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.  Issues correct keys to the guest. Checks out guest at end of stay.  Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.  Settles bill accurately through credit card or cash transaction.

·         Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

·         Check Housekeeping and Laundry on availability of supplies for preparing guest rooms and other delays in getting rooms ready.

·         Liaise with Executive Housekeeper, Director of Engineering, Director of Laundries, on any outstanding problems, especially repairs to equipment, furniture, supplies, etc.

·         During frequent rounds of departments, make notes of damaged equipment, blown bulbs water leaks, faulty air condition, needed drapery repair and areas that need to be painted.

·         Check all public guest and staff washrooms. See that they are kept properly cleaned and supplied.

·         Check all floors have dirty trays and glasses removed. See that the area of elevators is properly vacuumed.

·         Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

·         Works harmoniously and professionally with co-workers and supervisors.

·         Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.  Can answer guest calls and direct them appropriately in the absence of a Communications Operator.

What to Expect:  

·         Be part of a caring team with a family spirit  

·         Have opportunities to build a successful career with global potential  

·         Work in a diverse and challenging environment and engage with the leadership team  

·         Be recognized for your accomplishments  

About Four Seasons Hotels & Resorts:   

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.   

Service Culture  

Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.  

 What it is Like to Work for Four Seasons Hotels & Resorts:  

 At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!  

Learn more by visiting us at:  

Company Site:       www.fourseasons.com      

Our Careers:           Four Seasons Careers (myworkdayjobs.com)         

LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts    

Facebook:               https://www.facebook.com/FourSeasonsJobs    

Twitter:                     https://twitter.com/FourSeasonsJobs    

 We look forward to receiving your application!  

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******