Revenue Manager

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

  https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

The Opportunity:

Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston! 

We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our team as a Revenue Manager!

This position will support the Senior Director of Revenue Management overseeing two Four Seasons properties Four Seasons Hotel New York Downtown and Four Seasons Hotel Boston One Dalton. Don't miss this unique opportunity to join our award-winning team, while beginning your career with the world's leading luxury hotel company!

Responsibilities Include (but are not limited to):

• Assist the Director of Revenue with daily rate and inventory management. Able to cover all functions of revenue management in the absence of the Director of Revenue.
• Update weekly Forecast and Yield reports, attend, and contribute to the respective meetings.
• Develop, maintain, and analyze production reports as needed to provide business performance reviews, hotel pricing/yielding results, mix of business optimization studies, marketing and customer behavior, competitive intelligence, forecasting and statistical data, budgeting support, etc. Conduct ad-hoc reports as needed.
• Supports the Group and Leisure sales teams on making the best business decisions relating to pricing, ancillary spend, displacement, concessions, and liabilities. 
• Actively participates in RevMax Meetings and Pipeline Meetings to evaluate optimal mix of business.
• Monitors and ensures rate integrity between Fourseasons.com and all other distribution channels. Work with the WRO Distribution and Central Systems Support teams to ensure the resort has optimal website display for rates and promotions
• Controls and balances inventory and rates for the Wholesale segment.  Responsible for coordinating with the Leisure Sales team on communicating restrictions to all account partners
• Monitor the OTA market segments; set and review production goals, and monitor on-line content for best compliance scores, placement, and exposure
• Provide reporting and analyst assistance to all revenue generating departments (Spa/ F&B, Cabanas), as needed
• Reviews group cut-off dates to ensure proper inventory is being sold and leads Group Pick-Up Meetings with the Group Coordinator and Conference Service Management team
• Direct reservations team and provide guidance for Rooms Controller as needed
• Enforce the established room and rate availability guidelines to maximize occupancy and revenue. 
• Supports the Sales, ResCom, Front Office, and Guest Experience Departments as needed with prospect business or current business on the books
• Works closely with and supports the functions of the Group Rooms Coordinator
• Gatekeeper to create and maintain rate codes for all published rates, packages and promotions in Opera and IDeaS. Liaise with WRO Distribution to ensure parity for all selling channels
• Assist in maintaining all revenue management related systems; IDeaS, Power BI/ RevFinder, Opera PMS, Golden Sales & Catering
• Partner with Director of Revenue to host revenue management
• Provide back up for Senior Director of Revenue Management in his/her absence.
• Prepare Revenue Management Month End Reports (Scorecards, Owners Documents, etc.)

Preferred Qualifications and Skills:

• Excellent oral and written communication skills.
• Excellent organization and time management skills.
• Strong IT (Information Technology) foundation is required: Proficient in Excel, Opera, Salesforce, Microsoft Office, Windows. Knowledge of PowerBI, Ideas RMS and Hotelligence is an asset.
• Excellent analytical skills and ability to demonstrate key insights translated to fact-based decision-making.

Education and Experience

• Four-year college degree from accredited university
• Experience: Three years of experience in reservations management, revenue management or sales & marketing.

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you'll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional service and creating unforgettable experiences. 

If you're looking for a challenging and rewarding career in hospitality and are passionate about delivering exceptional service to our guests, we'd love to hear from you.

Visa Requirements:

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship (DEPARTMENT HEAD POSITIONS & ABOVE)

Some Benefits Four Season Employees enjoy:

• FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
• 401(k) Retirement Matching Plan
• Ability to experience our hotels as a guest through the Employee Travel program
• Highly competitive salaries and incentives
• Educational assistance programs, as well as in-house training workshop for all employees.
• Complimentary Life insurance
• Vacation & Paid Sick Time Off
• Complimentary Employee Meals
• And much more!

We look forward to receiving your application! 

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

New York Downtown

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf