Director of Sales

Director of Sales

Application Deadline: 22 May 2024

Department: Sales & Marketing

Employment Type: Permanent - Full Time

Location: Latvia - Riga

Reporting To: Carmen Mauthner

Description
Lead, direct and motivate the Sales team. Ensure the yearly sales budget is achieved and surpassed. Responsibility for extending the management standards and quality guidelines in the

department.

Responsibilities

• Supervise the existence of an efficient follow-up on all leads to maintain a good relationship and generate group/individual leads for the hotel.
• Maintain permanent files for all corporate, group and travel trade account with strong room/night potential, actively working with Opera and Sales and Catering.
• Through various tools (e.g. media, social events, gatherings with competition etc.), explore economic data, new developments in certain companies’ structures, new assignments, industrial complexes, new business centres, new projects which all could be of interest and benefit of the hotel and distribute this information to relevant staff.
• Keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.). Also explore and compare corporate traffic amongst the competition.
• Ensure that regular and appropriate communication is carried out with the Global Sales Offices in order for the entire business development team to achieve their goals. Clearly understand and communicate the Corporate and Regional Strategic Sales Objectives to the Sales team.
• Supervise and handle, when necessary, the group and individual reservation requests. Follow-up the progress of the booked business, being responsible for group conversions.
• Maintain a fair account distribution amongst the sales employees who will be responsible to manage (visit, handling complaints, update information and follow up) their own account group. Ensure all Sales personnel have sales targets, development plans and incentives in place.
• Update customers with the latest development of the hotel and inform hotel management of all changes in the customer profile.
• Project and prepare the participation procedure for domestic or international trade shows, fairs, exhibitions, workshops, road-shows, sales blitzes etc. and participate in such professional business-related events.
• Set performance standards, linking budget to performance, reporting results and holding the sales team accountable for results.
• Determine the corporate/travel and sales strategy related to pricing and promoting to meet the objectives outlined in the Sales & Marketing Plan.

Competencies

• Minimum of 2 years international experience in a managerial position in a 4/5 star hotel in Sales, Marketing or Distribution 
• Excellent oral and written skills in English (additional language is beneficial)
• Result and quality driven
• Open and friendly manner, with an eye for detail
• Experience and ability to work in a fast-paced, high-growth and changing environment
• Ability to operate computer and office equipment
• Proficiency in excel and word
• Excellent organizational & time management skills
• Entrepreneurial, straightforward, team player, works well under pressure, people oriented
• Passion for European Luxury
• EU work eligable (passport) 

We offer

• Exciting working environment
•  Multifaceted development opportunities
• Staff and Family & Friends rates for all Kempinski hotels and all properties in the Global Hotel Alliance
• Internal and external training 
• “Kempinski Riga Benefits” 
• Employee restaurant 
• Regular team events
• Fitness opportunities
• International career prospects and development opportunities

The Grand Hotel Kempinski Riga is a 5-star luxury hotel renown for offering 143 luxury guest rooms and suites, 23 residences, a Asian – Fusion Stage22 Bar & Restaurant. In addition, the hotel boasts also the Amber and a famous Lobby Lounge, a Cigar lounge, an award winning Kempinski The Spa, 340m2 Ballroom, two entrance foyers, five conference rooms and 2 venue location. 
About Grand Hotel Kempinski Riga

Originally built in the 19th century, Grand Hotel Kempinski Riga is situated in the heart of the Latvian capital. Just opposite the National Opera House and by the entrance to the town’s historic centre, the main tourist attractions are within walking distance.
Riga is a cultural destination with a wide range of authentic historic features, including the Old Town, which has been on UNESCO’s World Heritage List since 1997. Riga perfectly blends timeless tradition and cutting-edge cool: amazing architecture and history, dynamic cultural life, exhibitions, classic and pop music concerts, opera and gourmet restaurants. This wonderful city combines its heritage and present-day tendencies in buildings, traditions, views, facilities and services. It is the place to highlight your preferences and reach your own expectations.