Franchise Hotel - Guest Service Agent

Hotel Brand: Holiday Inn Express
Location: United States, Texas, Plano

Hotel: Dallas – Plano North - (DFWAN)

Job number: FRDFWAN2994

About Us

Our hotel is looking for motivated people interested in contributing to an exemplary service-oriented operation with an dedicated approach to employee's work-life balance. We expect applicants to display through experience, or be able to demonstrate their level of dedication and due diligence, and have an interest in advancing their career in hotels. Employees are encouraged to be proactive in their application and put their best foot forward. We want to reward dedicated and diligent professionals with as many opportunities as possible. 

Your day to day

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Every day is different, but you’ll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What we need from you

● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language - extra language skills would be great, but not essential
● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What we offer

Compensation depends on level of experience, but starts at no less than $15 per hour. Team-based, and individual performance bonus structure available to all. 

Wage review after 60 days to determine if performance is consistent with salary. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.