Reservation Host (Local Only)- Alila Bangsar Kuala Lumpur
About the job
Summary
- Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.
- Provide information regarding the hotel’s facilities & services.
- Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.
- Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
- Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
- Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
- Care about your environment and make sure it is tidy and well maintained.
- Be reliable and ensure you are at work on time.
- Know your role in case of emergency such as bomb threat, flood, fire etc.
- Understand the Team Member Handbook and comply with the standards it outlines.
- Carry out all professionally reasonable instruction given by your supervisor.
- Report all incidents, accidents and guest complaints to Reservation Supervisor and work on an immediate solution, with the approval of Revenue Manager.
- Certificate in SPM
- Experience in similar position or one position lower
- Possesses people skills by approaching challenges / mistakes in a professional and objective manner
- Possesses relevant administrative skills
- Has a confident personality
- Department: Reservations
Reservation Host (Local Only)- Alila Bangsar Kuala Lumpur
Full-time, Indefinite
Start Date:
