培训经理 Training Manager

Hotel Brand: InterContinental
Location: China, Sichuan, Chengdu
China, Sichuan, Sichuan

Hotel: Sancha Lake (CTUJG), Huanhu West Road, Xinmin Village, Eastern New Area, 641418

Job number: 125454

• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Plan for the General Manager and Executive Committee for review
• 分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训计划书的形式呈交给总经理和行政委员会审阅。
• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary 
• 使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。
• Ensure effective training programs are in place for the following:
• 确保在以下方面有效的执行培训计划：
• New Employee Orientation
• 新员工入职
• Train the Trainer 
• 培训培训师
• Customer Service Training
• 宾客服务培训
• Technical job specific training (through certification of departmental standards and procedures)
• 技术性职位的专门培训(部门规范程序证书)
• Supervisory Skills Training
• 监督管理技能培训
• Management Development
• 管理层发展
• Fire, Life and Safety Training
• 消防和生命安全培训
• Selling Skills   
• 销售技巧
• Employee retraining
• 员工再培训
• Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
• 监督每个部门培训业务计划的进展，确保实现培训目标。
• Maintains all hotel training records 
• 保存酒店全部的培训记录。
• Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
• 建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。
• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
• 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。
• Attend departmental training session and critique performance 
• 参加部门的培训课程，评估表现。
• Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, Heartbeat, achievement of budget, etc
• 利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如员工融入调查及意向调查，宾客心语报告，预算完成情况等。
• Assist Department Trainers in preparing and conducting departmental training and assess accordingly
• 协助部门培训师准备和进行部门培训并进行评估。
• Prepare and monitor training programs for:
• 制定和监督为以下人员提供的培训项目：
• Management Trainees
• 管理培训生
• Hotel Employee
• 酒店正式员工
• Hotel School Trainees, etc
• 酒店学校实习生等
• Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
• 与能够协助提供高级或专业培训的专业人士取得联系。
• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
• 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训
• Produce monthly training reports for your Manager and the General Manager including:
• 为上级经理和总经理编制以下月度培训报告：
•      Internal Training Programs conducted
•   完成的内部培训项目
•      External training programs attended
•   参加的外部培训项目
• Liaise with other IHG Training Managers to share experiences and resources
• 与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。
• Liaise with educational institutions conducting hospitality and training courses
• 同从事旅游服务和培训课程的教育机构保持联系。
• Maintain current information and records of suppliers of training resources and materials
• 更新培训资源和资料供应商的信息和记录。
• Delivers briefings of all internal programmes to executive management and department heads
• 为行政管理层和部门领导提供所有内部培训计划的介绍。
• Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager 
• 按照地区人力资源总监和总经理的指示为本地区的工作效力。
• Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
• 为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• 向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效
• Regularly communicates with staff and maintains good relations
• 定期与员工交流思想，保持良好的员工关系。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

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