客务关系主管

Hotel Brand: Hotel Indigo
Location: China, Beijing, Shenzhen

Hotel: Shenzhen Overseas Chinese Town (SZXSV), 9026 Shennan Rd., Nanshan District, 518000

Job number: 122346



【岗位职责】

1、熟悉洲际酒店优悦会会员系统。

2、参与各项前台的工作，发现并上报工作中出现的问题。

3、掌握当天到店及离店的重要宾客，回头宾客。

4、在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。

5、与住店宾客保持良好沟通以了解宾客之喜恶（喜好），协助宾客解决疑难事宜。

6、做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映。

7、在前台及大堂与商务楼层接待及迎送住离店的宾客。

8、协助入住商务楼层之宾客办理登记入住及离店手续。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area. 

Making travel inspiring. It’s what we do.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.