Front Office Supervisor

Hotel Brand: InterContinental
Location: Australia, South Australia, Adelaide

Hotel: Adelaide (ADLHA), North Terrace, 5000

Job number: 125817



As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.   

From the moment a guests steps into our hotel, they walk into a genuinely memorable experience. As a Front Office Supervisor, you’ll provide support to line colleagues as well as Front Office Leadership to ensure the smooth running of Front Office Operations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day:   

Guest Experience 

• Ensure the Front Office Team delivers InterContinental Brand Standard
• Ensure all guests receive personalised experience – taking the time to engage with guests 
• Ensure appreciated recognition is provided to our most exclusive guests, IHG One Reward members & InterContinental Ambassadors
• Respond appropriately to guests’ complaints, solicit feedback and build relationships to drive continuous improvement in guests’ satisfaction

People

• Manage day-to-day staffing and foresee staffing needs, plan and assign work 
• Ensure the Front Office Team are trained on systems, service and quality standards
• Provide regular feedback to improve team member performance
• Act as a role model to all employees, showing a positive approach to team spirit through team support and communication

Financial

• Maintain cost conscious and adaptable to business need
• To be responsible for accurate financials transactions and use of correct procedures 
• Ensuring accurate daily reporting of all transaction received and perform audit balances

Responsible Business

• Check guests billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner 
• Cooperate and partner in the implementation of workplace health, safety and wellbeing related initiatives​​
• Participate in investigations of injuries and illnesses arising from workplace activities. Recommend corrective actions to prevent or minimise the chance of recurrence​​
• Facilitate the reporting of workplace hazards​​
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done ​​
   

What we need from you

• Experienced – ideally you’ve have spent at least 2 years  in a front desk or guest service position and one year in supervisory or team leader position
• Bachelor’s degree/ higher education qualification or equivalent in Hotel Manager or Business Administration 
• Communication skills – guest will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem solving skills will turn issues into opportunities so every guests leaves with great memories 
• Fluency in English – extra language skills would be great, but not essential 
• Flexibility– night, weekend and holiday shifts are all part of the job
• Compliant – you’ll be above minimum age required.
• Strong – sometimes you’ll need to lift, push, pull big objects up to 23kgs.
• Literate and Tech-Savvy – you’ll need a good grasp of reading, writing, basic maths and computers. 
   

What you can expect from us:   

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:  

• Paid birthday leave  
• Hotel perks like accommodation and food & beverage discounts 
• Enhanced parental leave  
• Proactive health days and flexible work options.  
• Your career journey will be supported through our lifelong development program  
• IHG Career Milestone celebrations  
• Transfer of entitlements as you move and grow with IHG.  
• Access to our discount retail platform that makes your pay for even further 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.  

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace.  

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. 

 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.