Director of Groups & Events

Director of Groups & Events

Department: Sales & Marketing

Employment Type: Fixed Term - Full Time

Location: China - Chongqing

Description

• The job of Director of Groups & Events is executed satisfactorily when:
• The Hotel achieves its Financial Objectives.
• The Events Sales team that the person is responsible for achieves their Revenue Objectives.
• The person achieves their Personal Objectives.
• The TTTT is carried out to the satisfaction of both the Director of Sales & Marketing and the Director of Groups & Events.
• At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The Director of Groups &Events fulfils their role as a Talent Development Ambassador when:
• They actively support and implement Talent Development initiatives as a part of their daily activities.
• They identify Training talents in their department and throughout the hotel as per below definition* and actively support their career development.
• They support and initiate transfer, cross exposure and task force assignments for their team.
• They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans.
• They recruit and select potential talent according to current and future department, hotel and Kempinski’s needs including conducting interviews for positions in their department.

Key Responsibilities

• Responsible for revenue generation from received leads in the Event field.
• Develop an Event forecast in coordination with the Director of Revenue Management/ Revenue Manager.
• Responsible for Development (or improvement) & active conversion of an effective Event Sales Strategy.
• Recognize need periods and actively find possible solutions in coordination with the Director of Sales & Marketing, the Assistant Director of Sales & Marketing and the Field Sales Team.
• Reach (and possibly surpass) the monthly and yearly revenue goals.
• Set and regularly review goals for the Events Sales team and its individual team members
• Leadership, training, development, encouragement and support of the Groups & Events Sales Team.
• Responsible for the training and incorporating of new team members (and trainees).
• Performance Control for the subordinate team members.
• Analysis and utilization of the Mystery Shopper program.
• Supervise regular Competition Checks.
• Encourage cross-selling to other hotels within the Kempinski Group (and GHA).
• Implementation of regular departmental meetings to ensure inter-departmental communication.
• Secure a proper communication of all Event details to the Groups & Events Managers and Groups & Events Coordinators.
• Monitor the Opera S&C System and ensure the system is set up properly to guarantee internal efficiency, customer satisfaction, hence maximizing revenue performances.
• Review F&B menus, meeting services, etc. and the according pricing structure for the Event area in conjunction with the F&B Director & the Executive Chef.
• Direct receipt, qualification and coordination of requests (incl. leads, RFPs, etc.) defined by the Director of Sales & Marketing. Handle requests according to the relevant standards within a maximum of 8 (business) hours of its receipt.
• Apply sales techniques to ensure the business, realize and take up sales possibilities. Ensure the ideal and most effective utilization of the function rooms.
• Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
• Realize upsell possibilities to meet and surpass Event budget goals.
• Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
• Creation of activities to ensure ongoing maintenance of bookings.
• Generate proper proposals and contracts.
• Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
• Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Groups & Events Manager (or to the Groups & Events Coordinator).
• Ensure a proper handover of the converted business to the Groups & Events Manager or Groups & Events Coordinator with all relevant information forwarded
• Introduction of the Groups & Events Manager or Groups & Events Coordinator to client.
• Carry out Exit Interviews with the customer after their event – asking for future business.
• Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.
• Proper maintenance of LOS/CAN and UNC business.
• Further administrative tasks and other possible assigned duties.
• Performs any other duties as assigned to him/her by management.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise
NATIONALITY: Eligible for a working permit in country of hire.

EDUCATION: College Degree in Hospitality required. University education preferred.

EXPERIENCE: A minimum of five (5) years experience in the hotel industry and in the Groups & Events Sales area.

LANGUAGE: Ability to work and communicate in a multinational environment:
  Local language – excellent oral and written skills (as applicable)
  English – excellent oral and written skills
  Additional language – beneficial

About Kempinski Hotel Chongqing China

Kempinski Hotel Chongqing is connected to Chongqing International Convention and Exhibition Center with 32 floors offering spectacular views of city skyline, only a few kilometers away from Chongqing financial and commercial center, and only 25 kilometers away from Chongqing Jiangbei International Airport. 416 luxurious and exquisite guest rooms and suites are decorated with elegant and artistic atmosphere. Six conference rooms with complete functions and advanced facilities can provide you with comprehensive and thoughtful conference and catering services. Different restaurants bring you different kinds of special food and a full range of noble dining experience.