Director of Revenue Management

Director of Revenue Management

Department: Revenue & Reservations

Employment Type: Fixed Term - Full Time

Location: China - Chongqing

Description

• Drive Market Share and Revenue Performance
• Develop overall pricing strategy to include all market segments and distribution channels
• Effectively manage and be in control of all inventory
• Responsible for effective implementation and compliance with Kempinski Revenue Management Standards and initiatives
• Ensure all OTA, content, reputation and distribution channels are optimized
• Share best RM practices and key learning’s with peers and management.
• Play a leader role on the property’s weekly RM & operation meetings
• Produce accurate forecast on weekly and monthly basis (+/-5%)
• Recruit, train and mentor the Reservations Manager (when applicable) and/or a strong second with a view to contingency
•  Assist in developing a career path for direct reports

Key Responsibilities

• Drive Market Share and Revenue Performance through proper pricing and mix management using competitive reports.
• Closely monitor competitive pricing and understand the impact of pricing decisions on property performance
• Develop overall pricing strategy to include all market segments and distribution channels
• Provide guidance on corporate transient, group & wholesale pricing
• Ensure effective pricing strategies to reflect asset strength relative to the competition
• Ensure compliance to the Best Rate Guarantee
• Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS
• Responsible for effective implementation and compliance with Kempinski Revenue Management Standards
• Maintain accuracy and timely entry of all relevant data in systems
• Review and analyze data on an ongoing basis
• Pro-actively identify need periods and prepare a need period plan, in cooperation with hotel Sales/Marketing, & Corporate/Regional resources
• Ensure all distribution channels are returning appropriate availability and pricing for the following 365 days
• Ensure that the department number 2 is fully able to complete the forecast, run a Revenue meeting, manage all daily tasks, and can manage all aspects of reservations (cut off dates, rooming lists, guest complaints)
• Complete understanding and effective execution of current and new RM tools. Includes IDEAS, EZ Yield, Opera, and any new/similar tools or reports developed in 2010 and future years
• Compliance to Kempinski Standards for Rate Plans, Rate Categories, Market Segments, Profiles and all other PMS related RM functionalities
• Clearly communicate to hotel team the strategic vision and objectives on how to drive revenue and improve performance
• Ensure hotel team members understand the concept of RM and their role
• Educate the sales team on the effective use of IDEAS and Opera to improve profitability of group bookings (When applicable)
• Share best practices and key learning’s with peers and management.
• Identify and communicate to either Regional or Corporate RM team in addition to appropriate technical support bugs/enhancements affecting revenue management from all RM tools, including PMS, IDeaS, Channel Reports, and branded websites
• Lead the property’s weekly Revenue Management Meeting and contribute to the Daily Operations Meeting
• Provide Executive Committee with regular revenue management updates

About Kempinski Hotel Chongqing China

Kempinski Hotel Chongqing is connected to Chongqing International Convention and Exhibition Center with 32 floors offering spectacular views of city skyline, only a few kilometers away from Chongqing financial and commercial center, and only 25 kilometers away from Chongqing Jiangbei International Airport. 416 luxurious and exquisite guest rooms and suites are decorated with elegant and artistic atmosphere. Six conference rooms with complete functions and advanced facilities can provide you with comprehensive and thoughtful conference and catering services. Different restaurants bring you different kinds of special food and a full range of noble dining experience.