Kempinski Hotel Corvinus Budapest
Posted
Guest Relations Agent (Lady in Red)
About the job
Guest Relations Agent (Lady in Red)
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Hungary - Budapest
Description
The incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.
Key Responsibilities
Skills, Knowledge and Expertise
Kempinski Hotel Corvinus Budapest opened its doors 30 years ago in the heart of the Hungarian capital, and has been the epitome of modern luxury ever since, both in terms of the quality of the services and the features of the building. The hotel has 315 spacious rooms and 38 elegant suites. Its diverse gastronomic offer includes the casual ÉS Bisztró, ÉS Deli, The Living Room and Blue Fox The Bar, as well as the first Nobu Restaurant in Central Europe. The range of services is expanded by Kempinski The Spa, which is based on the changing European seasons and offers a special holistic mud treatment. Kempinski Hotel Corvinus boasts a rich collection of Hungarian classical and contemporary art, and the gallery in the hotel is dedicated to presenting Hungarian artists. The hotel’s ‘Ten Rooms’ event level offers the latest innovative solutions, while ‘The Kitchen Caters’ offers a full range of catering services.
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Hungary - Budapest
Description
The incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.
Key Responsibilities
- Daily checks on the VIP lists and ordering of corresponding activities
- Be responsible for VIP Policy and ensure it is implemented fully
- Greet arrivals and escort all Guests to the rooms or suites
- Attend to daily guest requirements and enquires and help guide them with all necessary arrangements
- Prepare all VIP amenities forms and distribute accordingly
Skills, Knowledge and Expertise
- Luxury Hotel Experiences
- Good Communication skills
- Knowledge of hotel operations & Computer systems
- General knowledge of tourist and business related information
- Knowledge of hotel products and services
- Knowledge of VIP welcoming protocol
Kempinski Hotel Corvinus Budapest opened its doors 30 years ago in the heart of the Hungarian capital, and has been the epitome of modern luxury ever since, both in terms of the quality of the services and the features of the building. The hotel has 315 spacious rooms and 38 elegant suites. Its diverse gastronomic offer includes the casual ÉS Bisztró, ÉS Deli, The Living Room and Blue Fox The Bar, as well as the first Nobu Restaurant in Central Europe. The range of services is expanded by Kempinski The Spa, which is based on the changing European seasons and offers a special holistic mud treatment. Kempinski Hotel Corvinus boasts a rich collection of Hungarian classical and contemporary art, and the gallery in the hotel is dedicated to presenting Hungarian artists. The hotel’s ‘Ten Rooms’ event level offers the latest innovative solutions, while ‘The Kitchen Caters’ offers a full range of catering services.
- Department: Guest Relations
