Assistant Manager, Connectivity Center

 

 

Assistant Manager, Connectivity Center 
(6672)

 

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Shimmering in the depths of the azure Aegean Sea, a story-filled island of myths and marvels, One&Only Kéa Island emerges to honour untold beauty with authentic flavours of Greece. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

 

About The Role

 

The Connectivity Center Assistant Manager is responsible for the planning, execution and managing of all Connectivity Center operations ensuring that guests and organizational needs are met. Core duties include management and leadership of processes for the continuous improvement of the customer experience. To provide high quality services while meeting service standards, improving connectivity center performance, increasing use of resources and adaptation of new proven technologies to ameliorate efficiency and achievement of metrics. Tactical emphasis on customer care, quality management, workforce planning, coaching, and training. To demonstrate a commitment to excellence through continuous staff development program enhancing employee engagement, service, knowledge, skills, and morale.

 

Key Duties and Responsibilities

 

• Lead the Connectivity Center team by attracting, recruiting, training, and appraising talented colleagues.
• Manage all Connectivity Center day-to-day operations including pre-arrival communications, telephone operations, Guest Messaging Hub and systems management within guidelines and to the highest standards.
• Establish targets, KPI’s, schedules, policies, and procedures according to brand standards.
• Preserve excellent levels of internal and external customer service.
• Consistently implements and adheres to all luxury service standards including LQA and Forbes Travel Guide.
• Effective in complaint handling and problem resolution
• Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork.
• Responsible for all guest profile and amenity planning of our guests.

 

Positions Requirements

 

• Degree in Hospitality or related field.
• Proven Call Center management experience in 5* luxury Hotel at least of 1yrs in managerial role.
• Working knowledge of various computer software programs.
• Ability to spot and resolve problems efficiently.
• Mastery in delegating multiple tasks.
• Ability to work under pressure.
• Strong communication and leadership skills.

 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.