Residence Concierge

Company Description

About Mama:

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. 

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Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description

• 💼 Manage resident requests and inquiries with professionalism and efficiency, offering solutions and personalized support.
• 📦 Coordinate deliveries, maintenance appointments, and amenity bookings to ensure smooth daily operations.
•  🗺️ Maintain up-to-date knowledge of residence facilities, services, local attractions, and events to offer tailored recommendations.
•  🤝 Collaborate with residence management, security, and housekeeping teams to deliver seamless and discreet service.
•  🛠️ Address resident concerns with discretion and efficiency, escalating to management when necessary.
•  🧹 Ensure the lobby, reception, and concierge desk remain clean, organized, and presentable at all times.
•  🌟 Adhere to MAMA Shelter’s service values and etiquette in all interactions with residents and colleagues.
•  🔐 Uphold the confidentiality and integrity of resident data in compliance with legal and organizational policies.

Qualifications

• 🛎️ Previous experience in concierge, front office, or reception role, preferably in a hospitality environment.
• 💻 Proficiency in using property management systems (PMS) and office software such as Microsoft Word and Excel.
•  🗣️ Excellent communication skills in English; knowledge of Russian or other languages is a plus.
•  😊 Strong customer service orientation and a friendly, professional demeanor.
•  🔍 Attention to detail and ability to manage multiple tasks efficiently.
•  🕒 Ability to work flexible schedules, including evenings, weekends, and holidays.
•  🔒 A commitment to maintaining confidentiality and adhering to legal and organizational policies.

Additional Information

We’re sure you know the beat🎶:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.

Chorus:  After the successful telephone interview, we will see you at Mama, be ready! (chorus x2 depending on the position)

Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome