Communication Center Agent (Local Only)

Responsibilities:

• To carry out any additional duties requested by management, related to hotel operational activities.
• Answer hotel’s main telephone number and connect guest and colleagues to the correct telephone extension.
• Greet all callers with warm and sincere greeting.
• To carry out wake-up call procedures to perfection and maintain accurate and appropriate records
• To take and retrieve messages, both in Voicemail and HelloMO, in the appropriate manner.
• To be able to take messages in writing and ensuring delivery.
• To maintain a good working relationship with all departments
• To make sure to assist all departments’ calls when they revert to the board.
• Ensure there is sufficient stationary at all times

 

 

• Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects
• Make sure printers are working at all times and contact IT Department when maintenance or ink are needed
• Assist Reservations Department, Front Office and Room Service when needed
• Anticipate and recognize individual guest needs.
• Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.
• Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.
• Pass on requests in a timely and accurate manner to appropriate colleagues.
• Communicate with security as necessary in the event of an emergency.
• Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.

Requirements:

• 0–2 years of experience.
• Good communication skills in both languages.
• Saudi National.
• Flexibility for shifts.

 

Advertised: 27 Dec 2023 Arab Standard Time
Applications close: