Mandarin Oriental

Posted

Corporate Sales Manager (Local Only)

Responsibilities:

To acquire, develop and manage local corporate business and government accounts according to the set business mix strategy.
Ensures maximum acceptance in RFPs.
To acquire, develop and manage business travel agent accounts (BTA) according to the set business mix strategy.
To constantly monitor the market and the competition and report on threats and opportunities.

To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid shortfalls.
Implements and executes all sales objectives and action plans to reach and exceed targets set.
Quotes and negotiates prices with customers for transient, long stay and group business with established parameters.
Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.
Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand, and knows how to sell against them.
Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
Gain an understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns to offer a better business solution.
Cross sells brand across MOHG portfolio through the MObilize program.

Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Sets a positive example for the sales, Reservations and conference sales teams.
Handles guest complaints and disputes.

Requirements:

3-5 years of experience with 5-star hotels in the sales department.
Excellent and strong data base/contact with corporate & Travel agencies and event management companies.
Excellent communication skills in all aspects: verbal, written, and non-verbal.
Professional and appropriate business appearance and presentation.
Quality-driven with a passion for excellence.
Must possess excellent organizational and administrative skills and interpersonal skills.
Outgoing and enthusiastic personality.
Possess a high degree of stamina, agility, and flexibility.