Mandarin Oriental

Posted

Housekeeping Supervisor

About the job

Major Responsibilities:

Responsible for maintaining the Legendary Quality Experience - LQE.
Ensure sufficient manning in Rooms Attendants are appropriate to operational demand and organize break times of team
Ensure staff’s punctuality, uniforms, personal hygiene and grooming standards.
Continuously monitor staff performance and provide on-the-job guidance.
Follow up to establish solutions appropriate to problems highlighted and motivate colleagues to take ownership of their work and follow up.
Conduct daily briefing of information important to the smooth operation of hotel. Encourage staff to focus on objectives.
Assist with the training of new staff and career development of current colleagues.
Provide support to Housekeeping during full-house situations and liaise QC/Housekeeping Manager/Exec HK as a support role. May be asked to also check rooms during busy time periods periodically to support the HK operations
Will work together with the Team Leaders to ensure consistent systematic approach to cleaning all public areas and works on the strategic side of ensuring that the works are being completed as scheduled.
Work with the Housekeeping Manager/Executive Housekeeper on routine cleaning programs including spring cleaning, etc.
Will supervise all Housekeeping operations during the night. Ensuring smooth flow and preparing for the day shift.
Manage any additional projects and tasks as requested by the Housekeeping Manager/Executive Housekeeper
Co-ordinate with other departments such as Front Office and Food and Beverage to ensure smooth running of the operation and inter-departmental cooperation.
Monitor training of new staff and their progress and be involved to identify team’s strength and weaknesses.
Report to the Housekeeping Manager/Executive Housekeeper regarding any incident, individual staff’s performance and attitude and be involved in regular coaching.
Maintain departmental filling system and ensure these are kept on minimum requirement.
Complete work orders for maintenance repairs and submit to Housekeeping order taker. Contact engineering directly for urgent repairs.
Monitor supplies, tools and machinery. Ensure they are sufficient for the operation work well and enough stock.