Mandarin Oriental

Posted

Information Technology Manager

To manage daily IT & T needs and requests
To assume responsibility for the Hotel IT&T systems in the absence of the Hotel IT Director (see Hotel IT Director duties and job description).
To be conversant with the Hotel IT&T Managers responsibilities
To ensure ALL guest bedrooms have working HSIA and IRES Systems
To assist hotel guests with the HSIA and IRES Systems
To maintain the HSIA and IRES Systems in the hotel
To assist hotel guests with ALL other IT & T related issues
To ensure ALL guest bedrooms have a working Television and any not functioning must be repaired by external vendor
To manage the hotel’s guest laptops and printers when requested by the guest
To ensure ALL hotel guest room equipment is in working order and presentable
To attend daily meetings with Hotel IT Director
To ensure ALL Conference and Meetings are set up if requested for all IT & T and AV needs
To assist MOBOD staff with day to day issues
To assist Hotel IT&T Director with Hotel Projects and audit requirements by MOHG
To Proactively prevent issues before they occur (Put procedures in place)
To escalate issues to the Regional VP IT&T if the Hotel IT&T Manager cannot be reached in a reasonable time or if the Hotel IT&T Manager is on Leave