Mandarin Oriental
Posted
Restaurant Manager (Italian Cuisine)
About the job
Summary of Responsibilities:
- Conduct outlet briefings and ensure that communication takes place in the team
- Ensure that Restaurant’s logbooks are up to date
- Ensure that guest needs and expectations are met by providing a professional and efficient service that is aligned to MOHG’s standards
- Handle all guests’ requests and complaints politely, promptly and professionally
- Guide the team to ensure that guest satisfaction is monitored and where appropriate, rectified
- Ensure colleagues' grooming standards are being met and maintained to demonstrate a professional image for our guests
- Liaise with the Culinary team to ensure consistent food quality and presentation
- Liaise with other departments to ensure that supplies are replenished timely and Restaurant’s features are in good and clean conditions at all times
- Establish and maintain a monthly training plan according to the standards required
- Develop the team through coaching, mentoring and constant formal interactions at specific yet periodic intervals
- Prepare operations reports on a weekly and monthly basis
- Plan, organize and carry out F&B promotions to drive revenue and awareness for the restaurant and hotel
- Maximise profitability by primarily increasing turnovers (revenues and covers) and carrying out cost control as a secondary priority
- Any adhoc tasks assigned by the Director of F&B and Director of Restaurants
Job Requirements:
- Minimum 3 years of F&B experience at a managerial level
- Able to do shift work and work on weekends (5 day work week)
- Service-oriented team player with excellent interpersonal and communication skills
- Able to multi-task and work under pressure in a fast pace environment
Advertised: Singapore Standard Time
Applications close: Singapore Standard Time
- Department: F&B Management
