Marsa Malaz Kempinski - The Pearl Doha
Posted
Concierge Supervisor - (Che'f-Ldor)
About the job
Concierge Supervisor - (Che'f-Ldor)
Application Deadline: 30 June 2024
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Qatar - Doha
Reporting To: Front Office Manager
Description
The incumbent in the position is responsible for managing the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards
Key Responsibilities
Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.
Skills, Knowledge and Expertise
- Should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
- Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
-3 years Experience in a similar position in a renown international hotel brand
- International Experience in a 5 star property
- Local language – excellent oral and written skills (as applicable)
- English – excellent oral and written skills
- Additional language - beneficial
The ideal candidate will be customer driven with an extremely proactive and has the personality of an outgoing, charismatic and approachable character.
He/she should be passionate and with a positive, flexible ‘can do attitude’ who’s hands-on and leads his team by example and thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
About Kempinski
At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon
which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits.
Discover a career crafted by you.
About Marsa Malaz Kempinski - The Pearl Doha
Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of
The Pearl, in the capital of Qatar. Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites.
Application Deadline: 30 June 2024
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Qatar - Doha
Reporting To: Front Office Manager
Description
The incumbent in the position is responsible for managing the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards
Key Responsibilities
- Comprehensive knowledge of local tourist attractions, restaurants, shows, bars and night clubs.
- Extensive network in all aspects of entertainment and trendy places.
- Exceptional guest relations interaction.
- Instruct and give clear directions to guests as requested.
- Negotiate best rates for hotel guests.
- Organize and lead the concierge team, valet parking and doorman to ensure service excellence.
- Bear management responsibility for the processes in the Hotel front driveway. Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.
- Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby / Concierge area by agreement with the Front Office.
- Ensure the well being of all personnel, compile departmental working schedules and ensure departmental meetings are held staff.
- Within the concierge area, ensure departmental orientation is carried out for new members of the team and supervise training procedures.
- Greeting Guests.
- Organize the transports of luggage.
- Maintain Front Office stationary stocks.
- Ensure a relational and smooth work sequence at all times.
- Follow Kempinski SOP’s at all times and ensure departmental compliance.
Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.
Skills, Knowledge and Expertise
- Should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
- Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
-3 years Experience in a similar position in a renown international hotel brand
- International Experience in a 5 star property
- Local language – excellent oral and written skills (as applicable)
- English – excellent oral and written skills
- Additional language - beneficial
The ideal candidate will be customer driven with an extremely proactive and has the personality of an outgoing, charismatic and approachable character.
He/she should be passionate and with a positive, flexible ‘can do attitude’ who’s hands-on and leads his team by example and thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
- Motivating, Guiding and Empowering
- Excellent Network
- Luxury Hotel Experiences
- Excellent Planning, Organization and Analytical skills
- Excellent Communication skills
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Strong Leadership skills
- Excellent communication skills
- Multitasking
- Motivating
- Empowering
- Networking
- Eager to provide excellent service at any time
About Kempinski
At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon
which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits.
Discover a career crafted by you.
About Marsa Malaz Kempinski - The Pearl Doha
Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of
The Pearl, in the capital of Qatar. Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites.
- Department: Concierge
