NH Collection Dubai The Palm
Posted
Guest Service Agent / Night Admin
About the job
Company Description
NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah
Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.
Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.
Guests are just a short journey from all Dubai’s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel’s lively sports bar, set to be one of the new ‘go to’ spots in Dubai.
Job Description
Job Description
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting, and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
Core duties of Guest Service Agent /Night Admin:
- Check and Reconcile OTA Commission
- Charge All OTA bookings and VCC for next day departure.
- Check and Reconcile All city ledgers close accordingly.
- Check and Reconcile Guests INH - PM Account by Room (All PMs must be on NORATE rate code)
- Check and Reconcile Guests In-House Rate Check
- Check and Reconcile Guests INH Complimentary Report
- Check and Reconcile Laundry postings.
- Check and Reconcile Paid Outs & Cash Refund
- Check and Reconcile Rebate and Correction Transactions
- Check and Reconcile Zero Rate Rooms
- Check and Reconcile Credit Card Reconciliation/All CC transactions to match in Opera.
- Check and Reconcile All Pending PMs and PF rooms to be checked in.
- Check and Reconcile Market Code changes.
- Check and Reconcile In-House billing.
Qualifications
- A strong focus on customer service
- Prior experience in hotel front office operations is preferred.
- Excellent communication skills: fluency in English is required.
- Be able to work shifts, weekends, and public holidays.
- Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred.
- Department: Customer Service
About you
- Language required: English.
The company
NH COLLECTION DUBAI THE PALM
Urban Sophistication on Palm Jumeirah
Experience NH Collection Dubai The Palm on the iconic Palm Jumeirah. Located on exclusive Palm West Beach, Dubai’s first NH Collection hotel gives easy access to the nearby Nakheel Mall and the largest fountain in the world, the captivating Palm Fountain at The Pointe.
The property is brimming with energy and chic touches of local character. Guests enjoy direct beach access over the promenade and are just a short journey from all of Dubai’s top attractions, including the Burj Khalifa, Dubai Mall and Dubai Marina. Our sunset-facing rooftop infinity pool with its elegant bar and lounge is the perfect place to relax between excursions. Those seeking excitement can indulge at the hotel’s lively sports bar, Dubai’s new go-to.Experience NH Collection Dubai The Palm on the iconic Palm Jumeirah. Located on exclusive Palm West Beach, Dubai’s first NH Collection hotel gives easy access to the nearby Nakheel Mall and the largest fountain in the world, the captivating Palm Fountain at The Pointe.
NH Collection Dubai The Palm is a great choice for your beach stay in Dubai. The outdoor pool provides a splash of fun, while guests in the mood for pampering can indulge in spa services at the spa. Dining choices include 3 restaurants, and the lobby lounge is a great place to grab a cold drink. Other highlights include 2 coffee shops/cafes, a rooftop terrace and a free kid's club. Public transportation is only a short walk: Nakheel Mall Station is 7 minutes and Al Ittihad Park Station is 9 minutes.
