Head Wine Steward - Pride of America

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent.Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

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POSITION SUMMARY / ESSENTIAL FUNCTIONS

This is a job onboard a Cruise Ship.The Head Wine Steward is responsible for the entire onboard wine program to include sales, training, inventory and proper requisitioning procedures. This position will also assist the wait staff with selling of wines during dinner service in the Main Dining Rooms and provides overall wine service.

• Responsible that the forecasted wine sales PPD for the ship are met and exceeded.
• Responsible for achieving the guest satisfaction targets established for the ship in wine service.
• Meeting the target cost of sales for the wine operation as determined by the company budgets.
• Ensures that all company wine service standards and sequences of service are being followed and adhered to by the staff while on duty.
• Assists in ensuring that the department is in compliance with all company policies, rules and regulations.
• Helps to resolve in a satisfactory and proactive manner all service and product deficiencies and follows up on guest comments and/or concerns.
• Ensures that the staff under his/her supervision follows and are compliant with all Public Health rules and regulations.
• Maintains and safeguards records, reports and other documents pertinent to the staff and the operation as dictated by policy and as direct by the Company.
• Reports maintenance needs and ensures that all equipment is in proper condition and meets the safety standards.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS / REQUIREMENTS

• Minimum of two years’ experience as a Wine Steward or Bartender on a cruise ship or a combination of ship and large hotel/bar experience in these positions is required.
• Advanced level English verbal and writing skills, including the proper use of English grammar is required.
• Advanced level of supervisory knowledge in running a shift in a large restaurant and/or managing and servicing a large service bar is required.
• Advanced level of knowledge and experience in meeting and exceeding revenue targets, service standards and guest satisfaction results is required.
• Intermediate to Advanced knowledge and experience working with beverage and wine products is required.
• Intermediate to Advanced skills in typing and computer software skills (Microsoft Word, Excel, Fidelio Cruise, Micros) is required.

EDUCATION

• Associates degree or foreign equivalency in Hospitality Management or a related field from a recognized hotel/culinary institution is required.
• Position-specific STCW training from an accredited educational institution is required.
• Proof of continuing education in wine and other beverage courses and seminars from a recognized educational institution is preferred.
• Certification from Court of Master Sommeliers Level I: Introduction Level is required.

ATTRIBUTES

• Proactive, Team Player, Problem Solver
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance: https://www.nclhltd.com/investors/company-information

Brand Overview: https://www.nclhltd.com/brands

Norwegian Cruise Line: www.ncl.com

Oceania Cruises: www.oceaniacruises.com

Regent Seven Seas Cruises: www.rssc.com

News Releases: https://www.nclhltd.com/investors/news-events

GET SOCIAL WITH US!

Facebook: https://www.facebook.com/NCLHCareersShipboard

LinkedIn: https://www.linkedin.com/company/norwegian-cruise-line

https://www.linkedin.com/company/oceania-cruises

https://www.linkedin.com/company/regent

Instagram: https://www.instagram.com/ncljobs/

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.