Turndown Attendant - Regent Santa Monica Beach Opening 2024

Hotel Brand: Regent
Location: United States, California, Santa Monica

Hotel: Santa Monica Beach (SMOOA), 1700 Ocean Avenue, 90401

Job number: 126792



About Us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury. 

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

As a Turndown Attendant, your primary responsibility is maintaining a pristine and inviting atmosphere for our guests. You will play a pivotal role in ensuring the guest rooms are immaculate, well-organized, and equipped with all essential Regent amenities. Demonstrating an unwavering commitment to cleanliness, consistent attention to detail, and guest satisfaction. You will contribute to the delivery of a world-class guest experience. 

A little bit about your day:

Reporting to the Director of Housekeeping, every day is different, but you will mostly be:

• Promote Regent’s service philosophy and style through our people attributes. 
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Attend shift briefings daily at the start of your shift.
• Retrieve assignments and other tools essential for your shift.
• Ensure proper PPE (Personal Protective Equipment) is worn and adhere to health and safety protocols while performing tasks.
• Ensure all chemical bottles are properly labeled following MSDS (Martial safety data sheet guideline)
• Clean and service assigned rooms according to established sequence of service, standards and procedures.
• Arrange for the pickup of used dishes and refresh the welcome amenity by notifying in-room dining.
• Provide meticulous and personalized turndown service for guests' rooms, including refreshing linens, adjusting lighting, placing amenities, and preparing the rooms for a restful night.
• Create a serene and relaxing atmosphere by adjusting lighting; set the television to the designated music channel.
• Place turn-down trays on the nightstand with the amenity and a personalized note with bottled water.
• Ensure clothing left around the room is neatly folded or draped, and shoes are paired out of traffic area. 
• Ensure ice is provided during evening service. 
• Ensure that all in-room amenities, such as toiletries, refreshments, and collateral materials, are replenished to meet our guests' expectations.
• Ensure the bathrobe is elegantly folded, clean, and in excellent condition.

What We need from you:

• A Minimum of two years of housekeeping experience in a luxury hotel is preferred.
• Essential verbal and written communication skills.
• Outstanding organizational abilities and skills for taking initiative, problem-solving, multi-tasking, and prioritizing.
• Passionate about hospitality and providing an outstanding guest experience.
• Carrying or lifting items weighing up to 50 pounds and pushing or pulling up to 100 pounds.
• Ability to stand, stoop, and bend repetitively.
• Flexible schedule, able to work evenings, weekends, and holidays.

What you can expect from us: 

The hourly pay range for this role is  $24.52 to $30.65 . This range is only applicable for jobs to be performed at  Regent Santa Monica Beach . This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Regent is the epitome of modern luxury for the world’s most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. This, is new. This, is Regent. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.