Rixos - Ad Dawḩah
Posted
RESERVATION MANAGER
About the job
Company Description
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservation Manager and build your career with us.
Job Description
- Manage the day to day operations of the reservations department, to ensure that efficiency and productivity are at their best
- Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
- Planning and using efficient organizational skills to run the daily operation.
- Develop & maintain an induction & training kit for new and current staff that include all facets of the reservations department & hotel configuration & facilities with a strong focus on the sales process, USP’s, selling techniques & up-selling and that each member is regularly assessed and given further development if required
- Ensure the team maintains a comprehensive knowledge of all room types, room & hotel facilities, promotions and be able to communicate this in a highly professional manner
- Monitor test calls conducted by third party providing feedback on sales techniques, rates, products & other information
- Prepares efficient work schedules, approve leaves and plan for vacation as per business demand
- Develop & maintain individual departmental check lists to ensure that all routine tasks are completed
- Assisting the Revenue Manager, for preparing necessary reports, documents and for other tasks might be required by management.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Proven experience in reservations management within the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
- Strong organizational abilities and attention to detail, with the capacity to prioritize tasks and multitask in a fast-paced environment.
- Proficiency in reservation management software and familiarity with point-of-sale systems is advantageous.
- Ability to remain calm and composed under pressure, with demonstrated problem-solving skills.
- Department: Reservations
About you
The company
Rixos Hotels, established in 2000, is one of the world’s fastest growing, luxury hotel chains. Dedicated to offering traditional Turkish hospitality and a unique spa experience in the finest surroundings and luxury ambience, Antalya based group owns and operates premium resorts & villas including city hotels in key regions as diverse as Turkey, Europe, CIS Countries, North Africa and Middle East.
Rixos Hotels portfolio of exceptional properties is sited in prime and historic locations. With more than 6,500 staff serving all its properties, Rixos Hotels have developed an innovative guest experience that blends the best of the new and old. Designed to offer a unique luxury long stay experience, the Rixos villas are beautifully furnished. Tailor-made service with private butler and concierge is the ultimate choice of the world’s most distinguished travelers. At the heart of every Rixos hotel is a revitalizing Wellness and Spa Center with an authentic Turkish Hammam, offering a unique spa treatment, menu and atmosphere.
Known for their hospitality, attentive personalized service and fine cuisine, Rixos Hotels received global recognition and top ratings from distinguished specialist professional bodies such as the American Five Star Diamond Award, Conde Nast, World Travel Awards and Great Hotels of the World.
