Entertainment Manager

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

The role of the entertainment manager is to be the head of the entertainment department, with overall responsibility for scheduling and delivering the entertainment program. He or she is in charge of managing the entertainment team, which creates entertainment activities for guests and handles the associated administrative processes.

• Attend the hotel management meeting, present the entertainment department, and ensure cross-departmental cooperation.
• Lead the daily entertainment department meeting and communicate clearly with the entertainers regarding the general manager and regional director of entertainment instructions and guidelines.
• Prepare the weekly work schedules for the entertainers, day off, vacation, on-the-job training, and the distribution of team rotas.
• Introduce and manage the entertainment events and performances on the stage.
• Create, coordinate and implement of all daily activities for Adults.
• Develop the entertainment programs and make sure that they are updated and innovated.
• Reporting to the hotel management about incident records during the entertainment activities.
• Adopt the principle of 100% guest satisfaction and ensure that all entertainers adopt and work towards this principle.
• Maintain constant communication with the hotel management and direct efficient working relationships with other hotel departments.
• Carry out inventories and material requirement forecasts in accordance with hotel management's procedures.
• demonstrate intercultural competence in hospitality services.
• Ensure that the entertainment team carries out all mandatory safety hotel procedures as required.
• Quality control and monitoring include checking and evaluating all activities, performances, events, and guest responses to ensure good timekeeping of performances and that the environment is appropriate, as well as the suitability of ambient lighting, sound levels, and background music in the entertainment area.
• Create solutions to the problems faced by the entertainers during the operation.
• Responsible for coaching and developing team members, including appraisals and all HR disciplinary procedures when required.
• Carry out any other duties assigned by hotel management and regional entertainment director.

Qualifications

• At least a vocational high school certificate or a related field or equivalent experience.
• Proven experience in entertainment or the same role within the hotel industry.
• Strong knowledge of hotel operations, service standards, and guest expectations.
• Effective communication and interpersonal abilities.
• Detail-oriented and capable of managing multiple tasks and priorities.
• Proficiency in using relevant MS Office and tools for data analysis and reporting.
• Flexibility to adapt to a dynamic and fast-paced environment.
• Fluency in verbal and written English is essential.
• A minimum level of 3 languages is necessary to communicate with guests and employees.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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