Assistant Director of Food & Beverage

Job Description

Begin your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. To begin in 2024, Rosewood Amsterdam is currently seeking a motivated and dynamic Assistant Director of Food & Beverage who is a well-rounded and seasoned individual to be part of our team.

Profile

We are looking for an enthusiastic Assistant Director of Food & Beverage with good communication skills, who is a people’s person and a good motivator. This role also requires organizational, analytical skills and strong business acumen with strong leadership and training techniques. The person needs to be internationally versed and multi-cultured and stay on top of market trends and changes.

Responsibilities

• Ensures that the Food and Beverage activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate.
• Oversees the preparation and update of individual departmental operations manuals.
• Develop and enforce standard operating procedures.
• Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
• Ensures a smooth operation of the Food & Beverage division in the absence of Director of F&B.
• Ensures that all associates deliver the brand promise and always provide exceptional guest service.
• Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
• Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Monitors all operations, especially during peak business periods, working through the respective Department Head to adjust where necessary, be at the right place at the right time.
• Ensures that all Food and Beverage Essentials are introduced, implemented and consistently maintained.
• Ensures that the Food and Beverage division responds to the results of the consumer audit and ensures that relevant changes are implemented.
• Works closely with other executive committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that all associates are up to date with the availability of seasonal and new products on the market.
• Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate.
• Ensure “pop up” operations are aligned with company and brand standards, well planned and executed properly.
• Assists in the preparation of the annual business plan for Food and Beverage.
• Assists in the monthly reforecast, involves the respective department heads as appropriate.
• Manages costs proactively based on key performance indicators, working through the respective department heads as appropriate.
• Participates in the negotiation of preferential contracts for Food and Beverage items yielding possible rebates (not volume based), cash sponsorships or incentives such as training or educational trips.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. In particular, high use assets such as chinaware, glassware and flatware.
• Reviews uniform replacement schedule as well as coordinates upgrade reviews with Director of Food and Beverage.
• Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Attends training sessions and meetings as and when required.
• Is a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained and models the company’s culture, vision, mission and core values at all times.

Qualifications and Experience

• Hotel Management Degree or Business Degree required.
• 5-10 years managerial experience in hotel Food and Beverage operations.
• Previous work experience with Rosewood (or other ultra luxury brands) preferred.
• Previous experience as an assistant director of food and beverage preferred.

A work permit for the Netherlands is needed to be considered for this position.

About us: Once open, we aim to make our property to be the top destination of choice in the region. The immediate need of this role is to put together the hotel’s leadership team. We aim to create a fast-paced, international team, with a strong sense of collaboration. We believe in teamwork, finding solutions and being yourself at work. Because of this we are looking for someone who fits with our culture and so we’d like to make an offer to someone collaborative and result-oriented with a can-do mindset, and who would enjoy working at Rosewood as much as we do.

About Us

Rosewood Amsterdam will open in 2024 as Rosewood’s first property in the Netherlands. Housed in the former Palace of Justice, a building of great architectural, historical and social significance that overlooks the Prinsengracht (the Prince’s Canal), one of the city’s most beautiful waterways, in the UNESCO World Heritage listed Amsterdam Canal District. The hotel will be ideally situated near many of Amsterdam’s finest attractions including the museum district, the high-end shopping district on P.C. Hooftstraat and the hip De Pijp neighborhood. With its central location and an intuitive design carefully conceived to offer an inviting and amiable atmosphere, the property is poised to serve as an unparalleled gathering place for visiting guests and the local community alike. The property will offer 134 guestrooms and suites, with many boasting spectacular views across the two adjoining canals, quiet internal courtyards and iconic townhouse rooftops. Amenities will include three restaurants and bars; Sense, A Rosewood Spa; a state-of-the-art fitness center; and an indoor swimming pool. In addition, multiple event spaces and meeting rooms, including a 3,000 square-foot ballroom, will offer advanced audio and visual services and natural daylight. Decorative details throughout the hotel’s public spaces will pay homage to the signature spirit of both the building and city while creating a selection of differentiated yet unified spaces through subtle albeit impactful means, such as contrasting color schemes that seamlessly separate one setting from another. Notably, the lobby lounge will feature a library adorned with beautiful legal books doubling as art pieces, photographs and artifacts, as well as comfortable and stylish seating, to create an enticing enclave that will invite visitors to linger and laze. All public spaces will overlook the three distinct, internal landscaped courtyards of the building.