Bell Captain
About the job
Job Description
We are currently looking for a Bell Captain to join our Rosewood Munich team. Our Bell Captain is responsible for welcoming all guests to the hotel as well as a farewell, ensuring all luggage.
Essential Duties and Responsibilities:
About Us
Rosewood Munich to Open in Early 2023 Rosewood Munich will open in early 2023 as the brand’s first property in Germany and seventh property in Europe. Housed in two landmark, historical buildings comprised of the former headquarters of the State Bank of Bavaria and the adjacent Palais Neuhaus-Preysing, a former grand aristocratic residence, Rosewood Munich will be ideally situated on Kardinal-Faulhaber-Strasse in the heart of the historic city center. The hotel will be located within walking distance of several of the city’s most popular sites and destinations, including central Marienplatz square, the Residenz city palace, Bavarian State Opera, and the Maximilian- and Theatinerstraße shopping districts, as well as world renowned museums. Rosewood Munich will offer 132 spacious guestrooms and suites designed to complement the property’s original façade and iconic stairways, which remain well preserved and contribute to the city of Munich’s ensemble of historical buildings. The property will boast an inviting lobby lounge and two distinct dining venues, which include a full service restaurant and a vibrant bar. Rosewood Munich will also feature a full service spa, which will house five treatments rooms, as well as an indoor pool and fitness area. Additionally, the hotel will include extensive meetings and events spaces to accommodate a variety of private gatherings, conferences, and special events for up to 400 guests.
We are currently looking for a Bell Captain to join our Rosewood Munich team. Our Bell Captain is responsible for welcoming all guests to the hotel as well as a farewell, ensuring all luggage.
Essential Duties and Responsibilities:
- Supervision of all bell desk team, activities and also up keeping of desk area.
- Check the daily guest arrival list with special needs.
- Ensure that the Bell desk is always manned.
- Keep the working area, clean and tidy always.
- Ensure smooth and fast baggage handling for all arrival/departure guests.
- Maintain close relationships with Front Office team as well as other departments.
- Attend all guest calls for Bell and Door-related services.
- Delegate Bellman to pick up the baggage from guest rooms.
- For any guest requests follow-up call is to be made back to the guest to verify complete satisfaction.
- Ensure that airport transfers are carried out smoothly and properly.
About Us
Rosewood Munich to Open in Early 2023 Rosewood Munich will open in early 2023 as the brand’s first property in Germany and seventh property in Europe. Housed in two landmark, historical buildings comprised of the former headquarters of the State Bank of Bavaria and the adjacent Palais Neuhaus-Preysing, a former grand aristocratic residence, Rosewood Munich will be ideally situated on Kardinal-Faulhaber-Strasse in the heart of the historic city center. The hotel will be located within walking distance of several of the city’s most popular sites and destinations, including central Marienplatz square, the Residenz city palace, Bavarian State Opera, and the Maximilian- and Theatinerstraße shopping districts, as well as world renowned museums. Rosewood Munich will offer 132 spacious guestrooms and suites designed to complement the property’s original façade and iconic stairways, which remain well preserved and contribute to the city of Munich’s ensemble of historical buildings. The property will boast an inviting lobby lounge and two distinct dining venues, which include a full service restaurant and a vibrant bar. Rosewood Munich will also feature a full service spa, which will house five treatments rooms, as well as an indoor pool and fitness area. Additionally, the hotel will include extensive meetings and events spaces to accommodate a variety of private gatherings, conferences, and special events for up to 400 guests.
- Department: Concierge
