Lodge Receptionist
About the job
Job Description
We are looking for a candidate with excellent communication skills, strong computer abilities, a high level of attention to detail and the ability to multitask. This role requires skills with managing guest relationships and delivering high standards of communication; both written and spoken.
This role would be ideal for someone with experience in a Rosewood Hotel or Resort.
What you will do:
This role has a strong focus on administration to ensure a smooth experience for our guests. This includes;
What you will bring:
As well as your passion for service delivery and for luxury hospitality, you will have -
This is a unique role and one that differs greatly from a typical hotel or resort reception role. High energy levels, attention to detail and exceptional communication skills are critical to your success.
What we offer:
We offer competitive wages, delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week.
Due our private and remote location, you will need to have your own reliable transport. You will also need a valid working holiday visa or New Zealand work rights to apply.
If you wish to apply for this role and have the attributes above, we'd love to hear from you.
About Us
Welcome to The Lodge at Kauri Cliffs, a luxury lodge in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean.
Sophisticated and elegant, The Lodge at Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific. Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, Kauri Cliffs is experiential travel at its best.
Named the number one resort in Australia and New Zealand by Travel + Leisure, Kauri Cliffs is a leisure travellers dream. Activities abound with the David Harman-designed golf course, immersive local heritage tours, bountiful fishing, and bush walks, mountain biking, quad biking and spa sanctuary hidden within native forest.
We are looking for a candidate with excellent communication skills, strong computer abilities, a high level of attention to detail and the ability to multitask. This role requires skills with managing guest relationships and delivering high standards of communication; both written and spoken.
This role would be ideal for someone with experience in a Rosewood Hotel or Resort.
What you will do:
This role has a strong focus on administration to ensure a smooth experience for our guests. This includes;
- Being the central communication centre for the Lodge,
- Collating guest accounts, balancing daily audits, answering telephones and general guest correspondence,
- Day to day tasks associated with room reservations ensuring exceptional experiences for our discerning guests,
- Assisting guests with activities,
- Administration tasks to ensure the smooth running of the front office department and lodge.
What you will bring:
As well as your passion for service delivery and for luxury hospitality, you will have -
- Some previous experience in a similar role, ideally within the hospitality sector
- A confident and professional telephone manner
- The ability to multi-task, prioritize and organise
- A high level of attention to detail and exceptional organisational skills
- Immaculate presentation
- Knowledge and experience OPERA (or similar) would be an advantage, but not essential.
This is a unique role and one that differs greatly from a typical hotel or resort reception role. High energy levels, attention to detail and exceptional communication skills are critical to your success.
What we offer:
We offer competitive wages, delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week.
Due our private and remote location, you will need to have your own reliable transport. You will also need a valid working holiday visa or New Zealand work rights to apply.
If you wish to apply for this role and have the attributes above, we'd love to hear from you.
About Us
Welcome to The Lodge at Kauri Cliffs, a luxury lodge in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean.
Sophisticated and elegant, The Lodge at Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific. Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, Kauri Cliffs is experiential travel at its best.
Named the number one resort in Australia and New Zealand by Travel + Leisure, Kauri Cliffs is a leisure travellers dream. Activities abound with the David Harman-designed golf course, immersive local heritage tours, bountiful fishing, and bush walks, mountain biking, quad biking and spa sanctuary hidden within native forest.
- Department: Reception
