Reservations Manager
About the job
Job Description
Begin Your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Amsterdam is currently seeking a motivated and dynamic Reservations Manager to be part of our team.
Job Summary
The Reservations Manager handles, professionally and effectively, customer inquiries and converts sales opportunities that emerge with Guests and customers interactions that may contribute to hotel profitability. Specifically, the Reservations Manager will perform the following tasks to the highest standards:
Responsibilities
Experience and Qualifications:
Rosewood Impacts: Driven by a sense of purpose to inspire, enrich and positively impact both people and planet, we are committed to empowering people across our entire ecosystem and to embracing a sustainability approach that puts circular hospitality at the core of our business. We measure our success by the meaningful contribution we can make to the world through Rosewood Empowers and Rosewood Sustains.
About us: Once open, we aim to make our property to be the top destination of choice in the region. The immediate need of this role is to put together the hotel’s leadership team. We aim to create a fast-paced, international team, with a strong sense of collaboration. We believe in teamwork, finding solutions and being yourself at work. Because of this we are looking for someone who fits with our culture and so we’d like to make an offer to someone collaborative and result-oriented with a can-do mindset, and who would enjoy working at Rosewood as much as we do.
About Us
Rosewood Amsterdam will open in 2024 as Rosewood’s first property in the Netherlands. Housed in the former Palace of Justice, a building of great architectural, historical and social significance that overlooks the Prinsengracht (the Prince’s Canal), one of the city’s most beautiful waterways, in the UNESCO World Heritage listed Amsterdam Canal District. The hotel will be ideally situated near many of Amsterdam’s finest attractions including the museum district, the high-end shopping district on P.C. Hooftstraat and the hip De Pijp neighborhood. With its central location and an intuitive design carefully conceived to offer an inviting and amiable atmosphere, the property is poised to serve as an unparalleled gathering place for visiting guests and the local community alike. The property will offer 134 guestrooms and suites, with many boasting spectacular views across the two adjoining canals, quiet internal courtyards and iconic townhouse rooftops. Amenities will include three restaurants and bars; Sense, A Rosewood Spa; a state-of-the-art fitness center; and an indoor swimming pool. In addition, multiple event spaces and meeting rooms, including a 3,000 square-foot ballroom, will offer advanced audio and visual services and natural daylight. Decorative details throughout the hotel’s public spaces will pay homage to the signature spirit of both the building and city while creating a selection of differentiated yet unified spaces through subtle albeit impactful means, such as contrasting color schemes that seamlessly separate one setting from another. Notably, the lobby lounge will feature a library adorned with beautiful legal books doubling as art pieces, photographs and artifacts, as well as comfortable and stylish seating, to create an enticing enclave that will invite visitors to linger and laze. All public spaces will overlook the three distinct, internal landscaped courtyards of the building.
Begin Your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Amsterdam is currently seeking a motivated and dynamic Reservations Manager to be part of our team.
Job Summary
The Reservations Manager handles, professionally and effectively, customer inquiries and converts sales opportunities that emerge with Guests and customers interactions that may contribute to hotel profitability. Specifically, the Reservations Manager will perform the following tasks to the highest standards:
Responsibilities
- Oversee and manage the hotel’s reservations department, ensuring efficient operation and exceptional guest service.
- To provide guidance and assistance to reservations agents in special requests or challenges that may arise in the department.
- Ensure smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue to meet and exceed the revenue target.
- Together with the reservations team, responsible for making sure that any no-shows, waitlists, Trace reports & profile updates are consistently done in a proper way respecting all deadlines.
- Maintain reservation systems, ensuring accuracy and adhering to hotel policies and procedures.
- Handle guest inquiries, complaints, and special requests, providing solutions up to the standards of Rosewood Amsterdam
- Prepare and analyze reports on reservation statistics, occupancy rates and revenue performance for management review.
- Responsible for ensuring the team handles all tasks through the daily check list.
- Perform quality checks on existing reservations to monitor and uphold the standards of Rosewood Amsterdam.
- Hiring and developing of the reservation’s agents.
- Train and encourage team members to upsell and maximize upsell revenue.
- Ensure a consistent high level of customer service within the department.
- Join the properties weekly revenue meeting.
- Train reservations team members on answering phone skills and comply with all the standards set by Rosewood Hotels Group.
- Maintain good communication with the different departments within the hotel.
Experience and Qualifications:
- Have at least three years related work experience, preferably in luxury hotels.
- Experience with a pre-opening is a plus.
- Be organized and have hands on and time management skills.
- Have negotiation skills.
- Be computer literate (Word/Excel/PP)
- Have a knowledge of reservation systems.
- Have excellent communication skills both verbal and written.
- Demonstrate self-confidence, energy, and enthusiasm.
- Speak fluent English. Dutch is preferred.
- A work permit for the Netherlands is required to be considered for this position.
Rosewood Impacts: Driven by a sense of purpose to inspire, enrich and positively impact both people and planet, we are committed to empowering people across our entire ecosystem and to embracing a sustainability approach that puts circular hospitality at the core of our business. We measure our success by the meaningful contribution we can make to the world through Rosewood Empowers and Rosewood Sustains.
About us: Once open, we aim to make our property to be the top destination of choice in the region. The immediate need of this role is to put together the hotel’s leadership team. We aim to create a fast-paced, international team, with a strong sense of collaboration. We believe in teamwork, finding solutions and being yourself at work. Because of this we are looking for someone who fits with our culture and so we’d like to make an offer to someone collaborative and result-oriented with a can-do mindset, and who would enjoy working at Rosewood as much as we do.
About Us
Rosewood Amsterdam will open in 2024 as Rosewood’s first property in the Netherlands. Housed in the former Palace of Justice, a building of great architectural, historical and social significance that overlooks the Prinsengracht (the Prince’s Canal), one of the city’s most beautiful waterways, in the UNESCO World Heritage listed Amsterdam Canal District. The hotel will be ideally situated near many of Amsterdam’s finest attractions including the museum district, the high-end shopping district on P.C. Hooftstraat and the hip De Pijp neighborhood. With its central location and an intuitive design carefully conceived to offer an inviting and amiable atmosphere, the property is poised to serve as an unparalleled gathering place for visiting guests and the local community alike. The property will offer 134 guestrooms and suites, with many boasting spectacular views across the two adjoining canals, quiet internal courtyards and iconic townhouse rooftops. Amenities will include three restaurants and bars; Sense, A Rosewood Spa; a state-of-the-art fitness center; and an indoor swimming pool. In addition, multiple event spaces and meeting rooms, including a 3,000 square-foot ballroom, will offer advanced audio and visual services and natural daylight. Decorative details throughout the hotel’s public spaces will pay homage to the signature spirit of both the building and city while creating a selection of differentiated yet unified spaces through subtle albeit impactful means, such as contrasting color schemes that seamlessly separate one setting from another. Notably, the lobby lounge will feature a library adorned with beautiful legal books doubling as art pieces, photographs and artifacts, as well as comfortable and stylish seating, to create an enticing enclave that will invite visitors to linger and laze. All public spaces will overlook the three distinct, internal landscaped courtyards of the building.
- Department: Reservations
