Director of Housekeeping
About the job
Job Description
OVERVIEW
Responsible for the operations of all Housekeeping and Laundry operations including management of any outside contracts. Other responsibilities include the choosing and handling of uniforms in coordination with the Laundry Manager / Supervisor and the Rooms Division and F&B.
RESPONSIBILITIES
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Establish and maintain the ultimate of cleanliness and institute work rules to accomplish same.
• Coordinate with Human Resources in establishing training methods and procedures for development of associates.
• Develop working schedules to meet peak end stock periods and always remain within the labor low requirements.
• Maintain a close payroll control with Assistant / HK manager
• Keep a close liaison with Front Office to ascertain and meet anticipated guest check-in and check-out.
• Provide daily inspector of all areas to provide hotel standards and address necessary orders to correct shortcomings.
• Meet regularly with Director of Engineering to ensure smooth flow of repair work.
• Meet regularly with Director of F&B to ensure smooth operation / changes in outlets
• Keep good room and F&B linen inventory and assist with control of such.
• Prepare annual Housekeeping (FF&E) and Operating Equipment Budget in consultation with Management.
• Prepare annual Uniform Budget and controls maintenance and issuance of uniforms.
• Meet with salesmen or outside consultants in order to keep informed of development and be updated on all new and/or improved chemicals.
• Work closely with Managing Director/ Director of Rooms in order to keep expenses within monthly forecast.
• Work closely with Purchasing Agent to ensure regular purchase and flow of supply and to keep a close supervision on Housekeeping storeroom inventories.
• Keep a close control of all supplies, making sure that we requisition on a timely basis so as not to disrupt the work flow.
• Keep a good control of the night contracted cleaning company in all areas.
• Maintain all linen closets in good standing.
• Make recommendations to management for modernization of equipment and chemicals.
• Oversee the running of Laundry department and quality control of all materials.
• Ensure the availability of correct guestroom linen and food and beverage linen at all times.
• Attend specified hotel meetings.
• Keep in compliance with all OSHA regulations.
• Hold regular staff meetings.
• Keeping good control of department equipment, iPad etc.
• Ensure that all associates are correctly attired and show a positive attitude always.
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates.
• All other duties as required by DOR /MD .
OSHAD RESPONSIBILITIES
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Establish and maintain the ultimate of cleanliness and institute work rules to accomplish same.
• Coordinate with Human Resources in establishing training methods and procedures for development of associates.
• Develop working schedules to meet peak end stock periods and always remain within the labor low requirements.
• Maintain a close payroll control.
• Keep a close liaison with Front Office to ascertain and meet anticipated guest check-in and check-out.
• Provide daily inspector of all areas to provide hotel standards and address necessary orders to correct shortcomings.
• Meet regularly with Engineering to ensure smooth flow of repair work.
• Keep good room and F&B linen inventory and assist with control of such.
• Prepare annual Housekeeping (FF&E) and Operating Equipment Budget in consultation with Management.
• Prepare annual Uniform Budget and controls maintenance and issuance of uniforms.
• Meet with salesmen or outside consultants in order to keep informed of development and be updated on all new and/or improved chemicals.
• Work closely with Managing Director in order to keep expenses within monthly forecast.
• Work closely with Purchasing Agent to ensure regular purchase and flow of supply and to keep a close supervision on Housekeeping storeroom inventories.
• Keep a close control of all supplies, making sure that we requisition on a timely basis so as not to disrupt the workflow.
• Keep a good control of the night contracted cleaning company in all areas.
• Maintain all linen closets in good standing.
• Make recommendations to management for modernization of equipment and chemicals.
• Oversee the running of Laundry department and quality control of all materials.
• Ensure the availability of correct guestroom linen and food and beverage linen at all times.
• Attend specified hotel meetings.
• Keep in compliance with all OSHA regulations.
• Hold regular staff meetings.
• Keeping good control of department keys, beeper and radio.
• Ensure that all associates are correctly attired and show a positive attitude always.
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates.
• All other duties as required.
ACCOUNTABILITY
• To ensure that all operation meet the OSH legal requirements
• To ensure that the health, safety and wellbeing of associates are taken care of
• Hold associates and subcontractors accountable for the authority and responsibility delegated to them.
• All housekeeping and laundry activities will Report to Managing Director
• All OSH matters will report to Hygiene, Health & Safety Manager.
QUALIFICATIONS
• Experience: Minimum three years’ experience as an Executive Housekeeper/Head Butler for a luxury or ultra-luxury hotel.
• Education: College degree.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Knowledge of public area management and laundry operations; knowledge of proper chemical handling and following OSHA requirements; ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to provide legible communication; ability to manage payroll; ability to keep control of the budget; ability to train and develop the Housekeeping and Laundry departments; ability to motivate the staff and developing incentive programs to improve their productivity.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
About Us
The resort’s 55 villa accommodations will feature private pools, landscaped gardens and unobstructed sea views. Conceived by Netherlands-based Studio Piet Boon, the architecture and interiors are seamlessly designed to immerse guests in the natural surroundings and express harmony with the island through the extensive use of local materials. Mitsubishi Jisho Sekkei Inc. is providing local architectural expertise and support in realizing the design vision. Four restaurants and bars will include relaxed beachfront concepts showcasing fresh seafood, prized island-raised beef, locally distilled spirits and craft beer. With a stunning seascape as a backdrop, the resort’s indoor and outdoor event venues will host unforgettable destination weddings and private celebrations. On-site recreation will include a standalone Rosewood Explorer’s Club, Rosewood’s program for younger guests designed to inspire creativity and imagination, encourage adventure, discovery and social responsibility through unique experiences attuned to the destination. Asaya, Rosewood’s pioneering integrated wellness concept, will offer treatment rooms set amid private gardens, indoor and outdoor hydrotherapy facilities and a menu of programs and services influenced by local healing traditions. Beyond the resort, guests will discover an abundance of vividly picturesque sites, from the majestic natural stone arch of nearby Sunayama beach to the perfectly poised lighthouse at Higashi-Hennazaki Cape (a nationally designated “Place of Scenic Beauty”) and the seven-kilometer stretch of Yonaha Maehama, regularly ranked as Japan’s best beach and renowned for its cinematic sunsets. Even a brief sojourn will reveal distinctive customs, culture, dialects, cuisine and crafts as well as the beguiling ways of the Okinawan uchinanchu (“sea people”) who inhabit the island.
OVERVIEW
Responsible for the operations of all Housekeeping and Laundry operations including management of any outside contracts. Other responsibilities include the choosing and handling of uniforms in coordination with the Laundry Manager / Supervisor and the Rooms Division and F&B.
RESPONSIBILITIES
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Establish and maintain the ultimate of cleanliness and institute work rules to accomplish same.
• Coordinate with Human Resources in establishing training methods and procedures for development of associates.
• Develop working schedules to meet peak end stock periods and always remain within the labor low requirements.
• Maintain a close payroll control with Assistant / HK manager
• Keep a close liaison with Front Office to ascertain and meet anticipated guest check-in and check-out.
• Provide daily inspector of all areas to provide hotel standards and address necessary orders to correct shortcomings.
• Meet regularly with Director of Engineering to ensure smooth flow of repair work.
• Meet regularly with Director of F&B to ensure smooth operation / changes in outlets
• Keep good room and F&B linen inventory and assist with control of such.
• Prepare annual Housekeeping (FF&E) and Operating Equipment Budget in consultation with Management.
• Prepare annual Uniform Budget and controls maintenance and issuance of uniforms.
• Meet with salesmen or outside consultants in order to keep informed of development and be updated on all new and/or improved chemicals.
• Work closely with Managing Director/ Director of Rooms in order to keep expenses within monthly forecast.
• Work closely with Purchasing Agent to ensure regular purchase and flow of supply and to keep a close supervision on Housekeeping storeroom inventories.
• Keep a close control of all supplies, making sure that we requisition on a timely basis so as not to disrupt the work flow.
• Keep a good control of the night contracted cleaning company in all areas.
• Maintain all linen closets in good standing.
• Make recommendations to management for modernization of equipment and chemicals.
• Oversee the running of Laundry department and quality control of all materials.
• Ensure the availability of correct guestroom linen and food and beverage linen at all times.
• Attend specified hotel meetings.
• Keep in compliance with all OSHA regulations.
• Hold regular staff meetings.
• Keeping good control of department equipment, iPad etc.
• Ensure that all associates are correctly attired and show a positive attitude always.
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates.
• All other duties as required by DOR /MD .
OSHAD RESPONSIBILITIES
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Establish and maintain the ultimate of cleanliness and institute work rules to accomplish same.
• Coordinate with Human Resources in establishing training methods and procedures for development of associates.
• Develop working schedules to meet peak end stock periods and always remain within the labor low requirements.
• Maintain a close payroll control.
• Keep a close liaison with Front Office to ascertain and meet anticipated guest check-in and check-out.
• Provide daily inspector of all areas to provide hotel standards and address necessary orders to correct shortcomings.
• Meet regularly with Engineering to ensure smooth flow of repair work.
• Keep good room and F&B linen inventory and assist with control of such.
• Prepare annual Housekeeping (FF&E) and Operating Equipment Budget in consultation with Management.
• Prepare annual Uniform Budget and controls maintenance and issuance of uniforms.
• Meet with salesmen or outside consultants in order to keep informed of development and be updated on all new and/or improved chemicals.
• Work closely with Managing Director in order to keep expenses within monthly forecast.
• Work closely with Purchasing Agent to ensure regular purchase and flow of supply and to keep a close supervision on Housekeeping storeroom inventories.
• Keep a close control of all supplies, making sure that we requisition on a timely basis so as not to disrupt the workflow.
• Keep a good control of the night contracted cleaning company in all areas.
• Maintain all linen closets in good standing.
• Make recommendations to management for modernization of equipment and chemicals.
• Oversee the running of Laundry department and quality control of all materials.
• Ensure the availability of correct guestroom linen and food and beverage linen at all times.
• Attend specified hotel meetings.
• Keep in compliance with all OSHA regulations.
• Hold regular staff meetings.
• Keeping good control of department keys, beeper and radio.
• Ensure that all associates are correctly attired and show a positive attitude always.
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates.
• All other duties as required.
ACCOUNTABILITY
• To ensure that all operation meet the OSH legal requirements
• To ensure that the health, safety and wellbeing of associates are taken care of
• Hold associates and subcontractors accountable for the authority and responsibility delegated to them.
• All housekeeping and laundry activities will Report to Managing Director
• All OSH matters will report to Hygiene, Health & Safety Manager.
QUALIFICATIONS
• Experience: Minimum three years’ experience as an Executive Housekeeper/Head Butler for a luxury or ultra-luxury hotel.
• Education: College degree.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Knowledge of public area management and laundry operations; knowledge of proper chemical handling and following OSHA requirements; ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to provide legible communication; ability to manage payroll; ability to keep control of the budget; ability to train and develop the Housekeeping and Laundry departments; ability to motivate the staff and developing incentive programs to improve their productivity.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
About Us
The resort’s 55 villa accommodations will feature private pools, landscaped gardens and unobstructed sea views. Conceived by Netherlands-based Studio Piet Boon, the architecture and interiors are seamlessly designed to immerse guests in the natural surroundings and express harmony with the island through the extensive use of local materials. Mitsubishi Jisho Sekkei Inc. is providing local architectural expertise and support in realizing the design vision. Four restaurants and bars will include relaxed beachfront concepts showcasing fresh seafood, prized island-raised beef, locally distilled spirits and craft beer. With a stunning seascape as a backdrop, the resort’s indoor and outdoor event venues will host unforgettable destination weddings and private celebrations. On-site recreation will include a standalone Rosewood Explorer’s Club, Rosewood’s program for younger guests designed to inspire creativity and imagination, encourage adventure, discovery and social responsibility through unique experiences attuned to the destination. Asaya, Rosewood’s pioneering integrated wellness concept, will offer treatment rooms set amid private gardens, indoor and outdoor hydrotherapy facilities and a menu of programs and services influenced by local healing traditions. Beyond the resort, guests will discover an abundance of vividly picturesque sites, from the majestic natural stone arch of nearby Sunayama beach to the perfectly poised lighthouse at Higashi-Hennazaki Cape (a nationally designated “Place of Scenic Beauty”) and the seven-kilometer stretch of Yonaha Maehama, regularly ranked as Japan’s best beach and renowned for its cinematic sunsets. Even a brief sojourn will reveal distinctive customs, culture, dialects, cuisine and crafts as well as the beguiling ways of the Okinawan uchinanchu (“sea people”) who inhabit the island.
- Department: Housekeeping
