Asst. Learning & Development Manager

Job Description

We’re currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Director of Learning & Development / Assistant Learning & Development Manager you are responsible for assisting the Learning and Development Director / Manager in managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:

• Analyze Colleague Development needs in the hotel and prioritize such needs for the Learning & Development Director / Manager to review
• Deliver a variety of professional quality training and development programs and evaluate the effectiveness of training delivery by supervisors
• Consult with the Learning & Development Director / Manager for the co-ordination of Colleague Development courses
• Assist in conducting a ‘Colleague Development Needs’ analysis and prepare an Annual Learning & Development Plan and budget accordingly
• Ensure the maintenance of Learning & Development aids, order Learning & Development materials and stationery as required for the Learning & Development office and Colleague Development courses
• Assist in the selection of Departmental Trainers, then assist in training and developing them through ongoing workshops and monthly meetings

Skills

Education, Qualifications & Experiences

You should have three years supervisory experience in a professional training environment with expertise in instructional methods and training techniques, preferable including needs analysis, learning theory, group and individual training techniques, as well as training evaluation. You must have a good working knowledge of computers along with excellent communication and presentation skills.

Knowledge & Competencies

The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of colleagues in a diverse environment, portray good customer service, interpersonal, team building and conflict resolution skills and posses following competencies:

Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operation