Guest Services Manager
About the job
As part of the Guest Services department, the Guest Services Manager delights our guests with personalized service. He/she ensures that our Guest Services Officers anticipate guests’ needs and exceeds their expectations. The Guest Services Manager uses guest feedback and ratings to establish a positive culture throughout the Guest Services team. Candidates must have experience in a successful progressive, related leadership position in an upscale cruise line, hotel, or resort; and preferably with strong communication skills in additional languages such as Dutch, French, German, Italian, Mandarin, Spanish, or Portuguese.
- Department: Guest Relations
About you
See Description
- Language required: English.
The company
Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.
