IT Support Specialist ( Entry Level - Line Staff) - Egyptians Only

IT Support Specialist ( Entry Level - Line Staff) - Egyptians Only

Application Deadline: 30 April 2024

Department: Information Technology (IT)

Employment Type: Permanent - Full Time

Location: Egypt - Cairo

Compensation: ج.م0 / month

Description
SCOPE

The incumbent in this position is responsible to develop and maintain efficient systems necessary to ensure the smooth running and maintenance of the Hotel’s technical/audio-visual equipment.  To perform all duties within the scope of the low current installation and appliances in the hotel in accordance with the standards set.

OVERALL OBJECTIVES

The job of IT Support Specialist is executed satisfactorily when:

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• To ensure that all potential and real hazards are reported and rectified immediately.
• To understand and strictly adhere to the Hotel’s Employee rules & regulations.
• To report for duty punctually wearing the correct uniform and name tag at all times.
• Performs any other duties as assigned to him/her by management.

Key Responsibilities
MAIN RESPONSIBILITIES:

• Research and propose a variety of AV solutions to meet the various needs of the organization and be responsible for installation of any new technical equipment.
• Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures.
• Coordinate on equipment maintenance during banquet and other functions to ensure smoother operation is held and to ensure that equipment are back in inventory in good state of repair.
• Provide technical support to guests in banquets and all other areas including technical equipment when appropriate.
• Monitor and maintain adequate supplies of peripherals (cables, connectors, spares etc.).
• Ensure that the Kempinski Code of practice is upheld at all times and possesses a thorough knowledge of all standard operating procedures.
• Assists in the purchase of all AV equipment
• Maintain the AV control room(s) and to maintain the inventory of AV equipment in the hotel. 
• Maintain current and up to date specifications of AV equipment with the Coordination of the IT Manager.
• At least twice weekly, perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager.
• Monitor the implementation of all energy conservation procedures and report any irregularities and non-compliance to the IT Manager.

Skills, Knowledge and Expertise
NATIONALITY: Eligible for a working permit in country of hire
EDUCATION: High School Graduate or Associate Degree
EXPERIENCE: To fill the position, one of the following is required:

• 2-4 years experience in a position related to IT

LANGUAGE: Ability to work and communicate in a multinational environment:

• English – excellent oral and written skills
• Additional language - beneficial

COMPETENCIES: Include the skills the candidate must have to fill this 

position:

• Building Organizational Commitment
• Teamwork Building 
• Information Management
• Problem Solving & Decision Making
• Excellent written and verbal communication skills
• Listening Skills

TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:

• Knowledge of Web Applications 
• PC Computers 
• Servers 
• Antivirus Technology 
• Printer Setup 
• Maintenance and Repair

INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented
• Passionate for European luxury
• Situational Awareness
• Straightforward
• Adaptability/Flexibility
• Concern for Quality
• Results Oriented

OTHER SKILLS: Depending on region and property.

Benefits
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

The Royal Maxim Palace Kempinski is a haven of tranquility in the heart of New Cairo. Offering a range of palatial services, the hotel features the finest rooms coupled with the highest levels of service and is an ideal base from which to explore the amazing city of Cairo. 
 
The hotel’s optimum location on the city’s ring road and its close proximity to Cairo International Airport make the hotel the perfect starting point from which to explore Cairo’s treasures.

About Royal Maxim Palace Kempinski Cairo

The Royal Maxim Palace Kempinski is a haven of tranquillity in the heart of New Cairo. Offering a range of palatial services, the hotel features the finest rooms coupled with the highest levels of service and is an ideal base from which to explore the amazing city of Cairo. 

The hotel’s optimum location on the city’s ring road and its close proximity to Cairo International Airport make the hotel the perfect starting point from which to explore Cairo’s treasures.