San Clemente Palace Kempinski Venice
Posted
Reservations Manager
About the job
Department: Revenue & Reservations
Employment Type: Fixed Term - Full Time
Location: Italy - Venice
Description
The incumbent of this position is responsible for the efficient functioning of the Reservations department
Key Responsibilities
● Ensuring that all incoming enquiries are handled within a maximum of 24 hours
● Working with the revenue director to update the PMS codes and setup when necessary
● Assisting the sales and events managers in effectively dealing with all commission and accounts queries
● Ensuring all necessary billing instructions are applied to reservations
● Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments
● Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner
● Identifying and assisting with the training needs of team members
● Liaising with the Sales team to resolve any issues, and handle site inspections and office visits' information in the PMS
● Ensuring that all VIP and special requests information is efficiently saved in the PMS
Skills, Knowledge and Expertise
● Deep knowledge of Opera PMS
● At least 2 years of previous experience in the hospitality business (luxury field is preferred)
● Excellent proficiency in Italian and English language, both written and spoken.
● Ensures high standards of personal presentation and grooming
● Sales and guest relations skills
Benefits
● Salary commensurate with experience
● Staff accommodation, if needed
● Meals
● Dynamic working environment
● Career opportunities
About San Clemente Palace Kempinski Venice
San Clemente Palace Kempinski Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat. Member of the Leading Hotels of the World, immersed in a centuries-old park, with the San Clemente Church realized in the year 1200, top-notch event spaces, award-winning dining, a modern spa, an outdoor swimming pool, sports facilities, three restaurants, three bars and a conference centre, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year by Condé Nast Traveler. True to the values of the Kempinski and the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily.
- Department: Reservations
About you
- Language required: Italian.
The company
One of Italy’s most enchanting secrets, San Clemente Palace is a city resort located on its own island in the Venice lagoon, just 10 minutes from San Marco Square via the hotel’s complimentary boats.
A tranquil sanctuary on the doorstep of Venice, San Clemente Palace Kempinski is one of Italy’s most enchanting secrets. The stately resort immerses guests in the drama, glamour, and heritage of Venice. The 900-year-old landmark property is comprised of a series of beautifully restored monastery buildings, as well as a 12th century chapel, and nearly 15 acres of ancient gardens, courtyards and terraces boasting breathtaking views of the city on the horizon.
San Clemente Palace Kempinski has 32 special and 34 junior suites, and 130 luxury rooms in which Venetian decorations blend with legacy design elements, while typical high Venetian ceilings create a sense of home. San Clemente Suite is selected as the “Europe's Leading Hotel Suite” in 2018.
The hotel features three bars and three special restaurants, including a signature restaurant with terraces overlooking the lagoon. San Clemente Palace Kempinski’s executive chef masterfully creates epicurean aquarelles beyond expectations that depict delicacies from the Adriatic Sea, and culinary inspirations of modern Venetian and East Mediterranean origin.
San Clemente Palace Kempinski also features the Europe’s Best Hotel Spa 2019 award winner Merchant of Venice SPA. The unique spa experience offers a luxurious couples suite, and indulgent wet area with sauna, steam bath and showers, together with a hair salon.
The hotel’s heated outdoor swimming pool is the ideal location for a refreshing break during the entire season. The hotel also features a great range of fitness facilities, 1,500-metre jogging path through the centuries-old park, the pitch-and-putt course and the tennis court.
