Front Office/Guest relation internship
About the job
Front office responsibilities:
• Welcome and greet guests providing a friendly, efficient and courteous service
• Undertake check-in, check-out & payment transactions
• Answer telephone calls, handle complaints, arrivals, departures and rest functions
• Provide information to guests in regards the facilities, events and services
Guest relation responsibilities:
• Welcome and greet all arriving & in-house guests with a pleasing smile
• Assist guests with all check-in procedures, issuing room keys and answering any questions
• Review arrival lists and records (arrivals, departures, VIP Guests)
• Answer the inquiries of clients on a timely basis
• Promote the services provided by our hotel
• Address grievances issues and inform Guest Relations Manager as and when required
- Number of positions: 5
- Shared Accommodation
- • Accommodation • Full board meals • Allowance • Internship certificate • Professional Uniform • Free daily transportation to work • Career development opportunities in one of the world’s top awarded and developing companies
- Department: Guest Relations Reception
About you
• Good command of a second language (French or Russian or German would be an asset)
• Kind, respectful & pleasant personality
• Eager to learn & develop
- Language required: English. German, French, and Russian are a plus
The company
The Sani/Ikos Group is an innovative and fast-growing group of luxury resorts in unique beachfront locations in the Mediterranean. Under the brand names Sani Resort and Ikos Resorts, the Group develops, owns and operates over 3,450 rooms and suites spread across 12 unique resorts in Greece and Spain, all ranked amongst the best luxury resorts in the world. The Group has secured additional projects of almost 1,000 rooms, suites and villas for further expansion of the Ikos brand in Greece (Crete) and Portugal (Algarve), with launch planned in 2025 while new destinations are being added in the pipeline. The Sani/Ikos Group aims to continue expanding the Sani Resort and Ikos Resorts brands in Greece and abroad, delivering unparalleled guest hospitality and experiences, as well as creating growth opportunities for its people, significant benefits for the ecosystems surrounding its resorts and value for its investors. As a leader in sustainable hospitality, the Group has an ambitious ESG agenda and is a member of the United Nations Global Compact.
