Recepcionista (Front Desk Agent)

Description

Who we are     

 

Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

 

Responsibilities:   

• Responsible for communicating the different Tours & Travel products and services during the check in process
• Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-)
• Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education) Responsible for recording Tours & travel sales in systems, Rezdy and Winks.
• Responsible with supporting guests in case of any question/concern needed regarding an T&T product
• Manage receptionists tasks on the night shift
• Process all guest check-ins and early check outs
• Review receptionists’ reports
• Obtain clean and organized reception
• Accounting reports as required
• Ensure to complete the logbook
• Check all the Complete Registration Cards to make sure to have all the Id ́s and personal information of our arrival guests
• Perform adjustments and corrections and rectify all PMS problems that occur during night shift
• Verify that all registered guests have the payment applied correctly in the PMS
• Prepare of End of day procedure
•  Make sure that all the arrivals for the following day are already assigned
• Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day
• Check all accounts of guests who check out the next day
• Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift
• Ensure standards of customer service
• Ensure the good conditions of reception equipment
• Must be able to perform the full night audit if needed
• Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints, problem solving,disturbances, special requests and any other issues that may happen
• In case on Events or Parties, is mandatory of coordinate all the security team
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety

  

  

Requirements (language, years of experience, area of experience, specific knowledge)   

• 1-2 years of experience in reception
• Team management
• Bilingual
• Knowledge of PMS system
• Tourism /Hotel management background