Shift Engineer - Semiramis Intercontinental Cairo

Hotel Brand: InterContinental
Location: Egypt, Cairo

Hotel: Cairo Semiramis (CROHA), Corniche El Nil, P.O. Box 60, 11511

Job number: 126372



At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join us as   a Shift Engineer  . You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complains with a smile - has great interpersonal skills.

As  Shift Engineer ,  under the guidance of the Chief Engineer you will ensure that the Engineering operation during your shift is efficient and productive & in accordance with IHG standards for maximum guest satisfaction. 

 

Duties and responsibilities

Financial returns:

Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on energy management, preventive maintenance, and capital planning

• Maintain the hotel in your qualified trade to the desired standard
• Shift inspection and rectification 
• Complete work orders as requested by the Chief Engineer to meet customer requirements
• Initiate/identify project work required throughout the hotel
• Implement and action the preventative maintenance program
• Demonstrate flexibility in changing the work schedule in light of guest priorities
• General building minor maintenance repairs
• Ensure pool chemical level is in accordance with legislative requirements, is vacuumed and surrounding area maintained to standards established
• Ensure plant rooms are checked and cleaned and are in operating order
• Carry pager and respond to requests from departments regarding minor maintenance issues throughout the day
• Conduct lighting checks to ensure all globes are in working order
• Investigate reported faults for laundry and kitchen equipment
• Carry out any minor repairs to guest rooms or public areas
• Liaise directly with departments regarding the completion of work orders and prioritise in order of guest satisfaction
• Occupational Health and Safety Responsibilities
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

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• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

 

People:

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. 
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. 

• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
• Anticipate guest needs, handle guest enquires, and solve problems
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guest’s needs
• Maintain current Hotel information to be able to provide information to guests

• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
• Communicate well to ensure effective shift hand-overs
• Actively participate in organised meetings
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication

• Be open to new ideas and make changes in the job and routine as required
• Work in line with business requirements 
• Complete tasks as directed by Management

• Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
• Seek feedback on areas of shortfall
• Maximize opportunities for self-development

• Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
• Follow standards, policies and procedures
• Meet hotel attendance and grooming standards

• Work effectively with customers and colleagues from different viewpoints, cultures and countries

 

Guest experience:

• Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
• Understands how their role fits with others and contributes to the success of business
• Understands the hotel’s facilities, products and services
• Provides information when requested and promotes hotel’s services, facilities and special events
• Implements department procedures and policies as needed

 

Responsible business:

• Strive for constant improvement and take responsibility for your own performance 
• Adhere to InterContinental Hotel Group Corporate Code of Conduct
• Adhere to Hotel Handbook and general policies and procedures
• Adhere to Engineering Policies and Procedures
• Report problems to Management with suggestions for resolution
• Demonstrate awareness and adhere to the occupational, health and safety legislation, policies and procedures. 
• Be familiar with the Hotel safety, first aid, fire and emergency procedures and operating equipment safely and responsibly.
• Report security incidents and accidents in accordance with the Hotel requirements.  

Accountability

This is the lead maintenance job in a full-service hotel. May supervise a small maintenance staff. 

Qualifications and requirements

Bachelor degree in mechanical or electrical engineering is a must. 

Hotel experience preferred.

Must be able to speak local language(s) good command of English is mandatory

(0-2 years of experience) 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.