值班经理

Directly supervises the Front Office employees and ensure the punctuality, proper appearance and correct behavior of the night guest Service Associate, telephone operators and bellman.

直接监管前厅部员工以确保上通宵班人员包括总机及礼宾部员工工作的出勤率及其仪容仪表及工作表现。

Observes the activities of F&B outlets with the outlet managers / supervisor concern and reports any discrepancies to the Front Office Manager / F&B department.

与餐饮部服务经理一起监管餐饮部状况，并向前厅经理及餐饮部上报任何服务上的差异。

Maintains and keeps a logbook for documenting relevant activities and events daily.

每日在工作交接本上记录相关的活动和宴会会议。

Shall oversees the hotel overall operation during the night and work very closely with Security department.

在夜间，应监管整个酒店的营运状况，并且与报安部保持密切的联系。

Ensures proper hand-over of logbook and information at the end of each shift.

换班时确保工作交接本和信息的交接。

Record all physical defects identified and use appropriate work order forms.

记录所有存在的缺陷并开具相应的施工单。

Reports directly to the Front Office Manager regarding important information, problems and relevant actions taken, on and on going basis throughout the day.

及时直接向前厅经理报告重要信息，问题和采取相应措施。

Ensures everyone takes ownership of hotel equipment’s and timely reporting of malfunction or maintenance deficiencies to appropriate area.

确保所有的人在维护酒店设备上都有主人翁精神，将设备的故障或需要维修的地方及时报告给相关部门。

Overseas maintenance and handling of equipment used and reporting malfunction or maintenance deficiencies to appropriate area.

监控设备的适用和维修并向相关部门汇报故障和所需维修的地方。

Should at all times act as eyes and ears of Hotel Management, immediately relayinginformation and details.

一贯保持成为管理层有力的左右手，有新信息即时上报所有信息和细节。

Adheres to the procedures set for attendance and time keeping.

坚持考勤程序的执行。

Adheres to the provision outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations.

坚持贯彻员工手册，奖惩措施，规则章程中的规定。

Reduces waste supplies and materials by re-using or selling.

通过废物再利用和卖旧货减少物资浪费。

Recycles, whenever possible.

尽一切可能地循环再用。

CHARACTERISTICS REQUIRED

要求

· Presentable. 良好的外貌

· Communication skills. 沟通能力

· Good Health. 身体健康

·Articulate. 语音清晰

· Fluent in oral and written English.流利的英文口语及书写能力

· At least 4 years experience in Front Office Operations.至少有4年前厅工作经验

· Duty Manager Experience.值班经理工作经验

· Leadership skills and excellent inter-personal skills.领导能力和人际交往能力

· Displays initiative.表现主动性

· Commitment to professional values and integrity.专业价值和诚信为承诺

· Diploma or Degree in recognized Hospitality institution.被认可的酒店专业的文凭和学位