Assistant Concierge
About the job
Shangri-La Group - Hong Kong Region
Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.
As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.
We are looking for a Assistant Concierge based at Kerry Hotel Hong Kong!
As a Assistant Concierge, we rely on you to:
- Assign staff in guest luggage storage and pick-up for all arrival & departure’s guests
- Assign staff in efficient parcel / newspaper / message delivery
- Assist guests in air ticket arrangement and Visa applications
- Provide updated and relevant recommendations about restaurants, shopping areas andtourist attractions
- Arrange limousine/shuttle service for guests upon request
- Supervise and assist in the departmental training of Concierge team
We are looking for someone who has:
- Minimum 3 years experience in 5-star hotel Concierge department
- Reliable and service-oriented
- Ability to work under pressure and work independently
- Excellent command ofwritten and spoken English, Cantonese and Mandarin
