Assistant Vice President/Senior Manager, Rooms (Project)

Shangri-La Group

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa.

Regarded as one of the world’s finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.

As an enviable employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues, to best in class leadership development, you can be sure that potential is identified and nurtured throughout your career.

Our Headquarter office is now looking for Assistant Vice President/Senior Manager, Rooms (Project) to join our Corporate Rooms team to manage the development activities and programmes across the Group to ensure all our properties meet the Shangri-La standard. This role will play a pivotal role in all new projects, and will be the key person to coordinate between different departments, including but not limited to Projects & Design team, Commercial teams, Investment & Asset Management team and Hotel Operations, ensuring smooth operations at all times and creating a great experience to our guests and employees.

As Assistant Vice President/Senior Manager, Rooms (Project), we will rely on you to:

• Work closely with Project & Design team on all new projects and provide input on all property-related operational needs
• Prepare Rooms Provisional Matrix, Back of House, Horizon Club and Guest Arrival Experience brief
• Review, develop and endorse Back of House and Front of House layout, schematic design, equipment list etc in detail to ensure all operational and functional needs are taken care of
• Create, review and update room mix chart and architectural layout plan for new properties
• Prepare preliminary manning plan, first version of linen par based on occupancy forecast
• Participate in orientations for General Managers and Project Transition Managers for new projects
• Monitor project status and flag any possible delay by coordinating and liaising with Project & Design Team and Hotel Operation Team
• Keep Project & Design team updated on all new and/or upcoming operational changes
• Develop and research new innovations and technology in industry for guestrooms and public areas
• Work closely with Vice President, Rooms and functional experts in the Corporate Rooms team on all new initiatives and projects

We are looking for someone who has:

• Solid experience in supporting Rooms (Housekeeping & Front Office) function in a dual-brand hotel pre and post opening projects
• Relevant work experience gained from Regional, Corporate and/ or Global hospitality groups with multiple brands, expertise in Rooms with hands-on experience in Front Office and Housekeeping operations experience is highly preferred
• Knowledge of with Hotel Equipment Operating Supply (HEOS), Furniture Fixture and Equipment (FF&E) and latest hotel technology is highly preferred
• Strong Project Management skills with experience working with Designers and onsite Project team
• Detail-minded, sensitive to numbers, with the ability to spot any potential issues in design standards, floor plans and various financial information in all project plans at an early stage
• Strong problem-solving and presentation skills, with the ability to communicate effectively with senior stakeholders
• Ability to connect with colleagues across all levels from all over the world
• Excellent command of written and spoken English and Chinese (Mandarin and Cantonese)